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About ITIL
ITIL Training Organization - Accredited by PEOPLECERT


Repeat Customer

Have used ILX Group many times over the years for training. Not only are their prices competitive, but their online self-paced learning is thorough and the simulated practise exams prepare you really well for the real thing.

Patrick Mamo
Helped Pass ITIL4 Foundation Certification in first attempt with 95% score.

ITIL4 Foundation online course was very useful to help me pass the ITIL4 Foundation exam in first attempt. Pass Pledge feature is very good as it allows free second attempt and serves as a comfort factor. I didn't have to use Pass Pledge though as I passed the exam in first attempt with score of 95%.

Patrick Mamo

History of ITIL

What is ITIL?

ITIL is the globally-recognised leader in IT service management.

It is a collection of best practices in IT service management that allows you to monitor, sculpt and improve your IT services. It is particularly useful in a customer-service-based management system as it allows you to manage risk, improve customer experience and enable business change.

It also enables you to lower your IT costs while delivering better services, by improving the way different teams interact and manage the IT infrastructure within your business. It incorporates a wide range of departments, from design to development.

The history of ITIL

ITIL was developed at the end of the 1980s, when the level of IT service provided to the British Government was deemed insufficient. The Office of Government Commerce (OGC), which was then called The Central Computer and Telecommunications Agency (CCTA), had the task of developing an efficient IT framework with the use of IT resources within the British Government's private sector. The earliest version of ITIL, GITIM (Government Information Technology Infrastructure Management) was very different to the existing ITIL, but the concept was quite similar, with both focusing around service and delivery.

Development of the framework then continued...

Government agencies and large companies in Europe quickly adopted the framework. As IT evolved, so did ITIL, growing in popularity throughout the UK, USA and the rest of the world.
CCTA merged into OGC, and Microsoft developed its Microsoft Operations Framework (MOF) using ITIL.
Version 2 of ITIL was released. The Service Delivery books and Service Support were re-thought and re-developed into more usable concise volumes.
Version 3 of ITIL was published. It adopted more of a lifecycle approach to service management and had greater emphasis on the IT business integration.
ITIL was updated, but the version number wasn't changed, as there were no entirely new concepts. The aim of the update was to "resolve errors and inconsistencies in the text and diagrams across the whole suite".
AXELOS (ITIL's accrediting body) launched the ITIL Practitioner qualification, which introduced the guiding principles of IT service management (ITSM) and explained how those principles relate to other frameworks and methodologies.
AXELOS launched the latest update, ITIL 4. This version expands on the current ITIL content to better reflect today's business and IT environment, and remains flexible, to ensure that it is complementary to other methodologies.

What's different with ITIL 4?

The update from ITIL V3 to ITIL 4 took place at the beginning of 2019.

While still being based on proven best practices, ITIL 4 is more relevant to today's digital businesses. Its focus on the wider context of customer experience, value streams and digital transformation means it can help you to provide confidence and reassurance to your customers, while consistently delivering better services.

The framework is also an effective change agent, and can be used to upskill, motivate and retain your workforce - helping to improve your overall business performance.

ITIL 4 places a much greater emphasis on working holistically, when delivering products and services, and on the importance of working collaboratively. It reflects the fast-paced and complex environment we live in, opening ITIL up to a wider range of professionals working across the digital landscape.