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ITIL® training
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ITIL® 4 Drive Stakeholder Value (DSV)

Course Type
E-learning
ITIL 4 DSV Manual
Exam
Access/Duration
12 Months
Price (Excl Tax)
Course Type
Classroom
ITIL 4 DSV Manual
Exam
Access/Duration
3 Days
Price (Excl Tax)
Call us now on
+1 844 670 9260
Course Type
Virtual
ITIL 4 DSV Manual
Exam
Access/Duration
3 Days
Price (Excl Tax)
Call us now on
+1 844 670 9260

ITIL® 4 Drive Stakeholder Value (DSV)

This module is aimed at those responsible for designing or managing user journeys and experiences, teaching you how to guide stakeholders through the ways in which services can co-create value.

DSV will teach you how to effectively manage all of your stakeholders and build trusted relationships, so that you can target them with the right services and value propositions. You will learn how to embed effective design thinking, optimise the user and customer experience, and shape customer demand, so that you can ensure high customer satisfaction.

If your role involves communicating and building relationships with stakeholders, or designing and shaping customer journeys and experiences, then the DSV module is for you.

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What our customers say

Helped Pass ITIL4 Foundation Certification in first attempt with 95% score.

ITIL4 Foundation online course was very useful to help me pass the ITIL4 Foundation exam in first attempt. Pass Pledge feature is very good as it allows free second attempt and serves as a comfort factor. I didn't have to use Pass Pledge though as I passed the exam in first attempt with score of 95%.


Patrick Mamo
Well prepared for exam

The content of the course gave really good context of the important information required to pass the foundations exam. The simulation exams were bang on. I was scoring in 90's for each randomly generated test and I scored 90% on the certificate exam. There is no interaction with the mobile app, but was a good supplement to listen to while walking/driving to reiterate the lesson.

All in all, I was able to ace the certification with about 3-4 weeks of effort.


Trusted Customer

Great value for the reasonable price. I have passed exams easily.


Bogdana Prybysh