Research we conducted with senior business leaders, HR and L&D professionals this year found that ITSM and Enterprise service management (ESM) are some of the most in-demand skills. Especially in the IT department (37%) and Marketing and Sales function (33%).
And there is no question that digital transformation has become an essential focus for most organisations. Central to this, is the role of ITSM.
For over 30 years, ITIL has been the most widely used framework for improving ITSM and is one of the most sought-after certifications by IT professionals. In 2019, Axelos revealed that two-thirds of respondents said ITIL enabled their organisation to deliver better customer service that improved their service delivery and customer satisfaction by 67%.
In 2020, Axelos released ITIL 4 Foundation – which built on the core guidance of previous versions of ITIL to provide comprehensive, practical, and proven guidance.
What is ITIL 4?
ITIL 4 is an adaptable and flexible framework for creating, designing and managing digitally-enabled products and services. It was developed to enable organisations to optimise digital technologies, co-create value with consumers, drive business strategy and embrace digital transformation.
ITIL 4 supports traditional service management activities, for example incident management and continual improvement, but can also support organisations to optimise using transformative technologies, such as cloud, automation, and AI.
By design, ITIL 4 can also help organisations to use Agile, Lean and DevOps approaches. And integrate end-to-end value streams by working with developers, the business, and other stakeholders.
The latest evolution is more holistic and collaborative. The framework now consists of six certifications which introduce new business and customer-focused concepts, making it relevant to non-ITIL practitioners as well as IT professionals around the world.
Who is ITIL 4 Foundation for?
ITIL 4 Foundation is the pre-requisite certification for the other five that comprise the ITIL 4 Managing Professional and ITIL 4 Strategic Leader designations.
It is the first step of a professional’s journey and will help them understand how IT and digital service providers can be more efficient and effective in the digital era.
What will I learn on an ITIL 4 Foundation course?
ITIL 4 Foundation teaches you the key concepts of ITSM and gives you a solid grounding in the fundamental concepts and terminology used in the framework, including the four dimensions of service management, the service value system, the service value chain and the seven guiding principles. It’s an extensive introduction which will help demonstrate how to improve an individual’s work and the work of the organisation.
Here is an outline of what you will learn on this course.
ITIL 4 Foundation will teach you:
- To understand the key concepts of ITIL service management
- To understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
- To understand the key concepts of continual improvement
An ITIL 4 Foundation course will also…
What are my options for training?
We offer three different training options for our ITIL courses, to suit different learning styles.
The most popular option with our customers is our self-paced e-learning that you purchase with a 12-month licence. Available in both English and German, the course includes the e-learning content, the official manual, and the exam. The learning takes about 10 – 12 hours to complete, and when you’re ready, you can book the exam, as long as it’s within the 12-month validity period.
Like all our e-learning courses, our fully accredited ITIL 4 Foundation e-learning has been developed from the official syllabus, and created by our subject matter experts, technical developers and learning development specialists.
It consists of several bite-size sessions, combining leading-edge multimedia and interactive exercises for optimum enjoyment and knowledge retention.
Our live virtual classroom courses are ideal for anyone who wants to learn from home, but would prefer instructor-led training. Run by our passionate and experienced trainers, our virtual courses are highly interactive, with plenty of opportunity to ask questions and join breakout sessions with other delegates.
The Foundation certification is a two-day virtual classroom course which means you can be qualified in less than a week! You will need to book your own exam, which you will take via remote proctor, as they’re not scheduled for you.
Our classroom courses are growing in popularity again, after a couple of years where learning with a group of people in a physical classroom, just wasn’t an option. Again, our highly knowledgeable trainers create an interactive learning environment, where you will benefit from all the experience they have in the subject.
Like the virtual course, ITIL 4 Foundation is an intensive two-day classroom course, and you can book your online exam at a date and time of your choice.
Why train with ILX?
ILX Group have been delivering value for corporate and consumer customers worldwide for over 30 years. We have a proven track record of delivering quality and effective consulting and training solutions.
We are a leading global of provider of project and programme management (PPM) training, but we can also
deliver transformational solutions for multiple teams within IT service management, change management, risk management, business finance and digital marketing.
We also have a full breadth of courses that help professionals develop their broader skills as well, including Agile, AI, cloud, DevOps and Lean.
Start your IT Service Management career with ILX Group today!