With increasing customer expectations, the ability to deliver on their needs has become a higher priority. The focus on delivering a positive customer experience is not only essential in strengthening loyalty and enhancing the reputation of your organisation, but it also provides an opportunity for you to increase operational effectiveness and efficiency while saving costs. ITIL® 4: Drive Stakeholder Value will help ensure customer experience is an integral part of your practice, providing the guidance needed to ensure they remain central to your strategy and operations.
What is ITIL 4 Drive Stakeholder Value?
This module adds a new perspective to ITIL 4 and will help professionals working in an IT or digital role to take a customer centric approach to the creation, design and management of digitally enabled products and services.
It is aimed at anyone responsible for designing and managing customer journeys and experience, enabling teams and individuals to co-create value through effective service management that meets stakeholder needs.
What will this certification teach me?
The ITIL 4: Drive Stakeholder Value training course will teach you about:
- The different service relationships
- Experience level agreements
- Effective stakeholder management tools and communication techniques
- How to design services using a customer centric mindset
- The tools and techniques for identifying, understanding and mastering the customer journey
What roles could ITIL 4: Drive Stakeholder Value help me excel in?
This certification will benefit you if you work in or aspire to work in these types of roles:
- Account Managers
- Business Analysts
- Customer Experience Managers
- Customer Success Managers
- Enterprise Architects
- Project Managers
- Service Level Managers
- UX/CX Designers
Where can I go next?
Once certified, you can start certifying in the other modules required to reach the ITIL 4 Managing Professional designation. These additional courses are:
- ITIL 4: Create, Deliver and Support
- ITIL 4: High-velocity IT
- ITIL 4: Direct, Plan and Improve
Available as e-learning, virtual or classroom training, there’s no reason not to start your ITIL 4 journey today! And remember, you must be certified in ITIL 4 Foundation to be eligible for this training course.
Visit ITILtraining.com to request a quote, speak to our customer service team or to book training today!