ITIL Training blog

According to a recent YouGov poll the most popular resolutions for this year are: Eat better Exercise more Spend less money Look after myself Read more books These are all great things to focus on, but the problem is they’re all very broad. With 66% of people struggling to stick to their resolutions within the first month, how can you know if you’ll reach your targets. It’s simple: treat them as your own personal Service Transition. Like any transition, you have to make su...

01/09/19 Update: ITIL 4 has now been released! You can take ITIL 4 courses here. ITIL is thinking about the future… That’s why a big change is coming in early 2019. The first major update to ITIL in 2011 was announced by Peter Hepworth from AXELOS at the itSMF USA Fusion 2017 conference. It consists of a renewed focus on: • The core principles of quality service management • Practical guidance on how to use ITIL • How ITIL can be used in conjunction with DevOps, Agile and Lean...

Since the 1980s, ITIL has defined standards for service management best practice. ITIL has endured as newer approaches grow, such as DevOps and Agile. Throughout, countless myths about ITIL have proliferated. This blog entry takes 5 of the biggest myths about ITIL, and clears up any misconceptions.

The conflict between ITIL and DevOps is huge in the service management industry. There are arguments that make a valid case for the two being irreconcilable. There are just as many that are speculative or misinformed. This blog entry will dig deep into rhetoric from both sides of the debate. Some arguments will be legitimate. Others will show who may need to revise their understanding of either ITIL or DevOps.

IT service management is all about looking forward. We all strive for continual improvement. This goes hand in hand with technological innovation. Old service desks struggle to meet a greater demand for efficiency. They’re held back by things like dated support ticket systems, clunky functionality and poor cloud support. What upcoming trends will help fix longstanding problems? Here are our best guesses.

In the last two decades ITIL has helped some of the world’s biggest corporations. Disney, Microsoft, IBM, these are just some of the many ITIL success stories. However, there is the misconception that ITIL cannot also benefit small businesses. Here are 4 ways ITIL can help small and medium enterprises (SMEs) reach their long term goals.