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Repeat Customer

Have used ILX Group many times over the years for training. Not only are their prices competitive, but their online self-paced learning is thorough and the simulated practise exams prepare you really well for the real thing.

Patrick Mamo
Well prepared for exam

The content of the course gave really good context of the important information required to pass the foundations exam. The simulation exams were bang on. I was scoring in 90's for each randomly generated test and I scored 90% on the certificate exam. There is no interaction with the mobile app, but was a good supplement to listen to while walking/driving to reiterate the lesson.

All in all, I was able to ace the certification with about 3-4 weeks of effort.

Trusted Customer
Posted on Wednesday, 7th June 2023 09:30
Submitted by ILX Marketing Team
A comprehensive guide to the ITIL® 4: Create, Deliver and Support certification

39% of companies surveyed in our ‘L&D in 2023: Challenges, Priorities and Opportunities’ research report stated digital transformation was driving the demand for learning and development.

IT service managers are under constant pressure to evolve more frequently and at a faster pace to keep up with this transformation, and ITIL® 4 can help with this.

What is ITIL® 4: Create, Deliver and Support?

ITIL 4: Create, Deliver and Support was developed to help IT professionals responsible for creating, designing, and managing the delivery and support of digitally enabled products and services.

It looks at the cultural and team management aspects involved in the process, and how to incorporate these into end-to-end value streams.

What will this certification teach me?

This training course will teach you about key concepts covered in ITIL 4: Create, Deliver and Support, which will enable you to:

  • How to effectively manage IT teams
  • Improve existing processes
  • Optimise value streams and workflow
  • How to adopt the ITIL practices to align your organisation’s digital services with the overall business strategy
  • How to use the ITIL 4 guiding principles to embed ways of working from Agile, Lean and DevOps frameworks
  • How to integrate new technologies, such as AI, robotics, advanced analytics, and machine learning

What roles could ITIL 4: Create, Deliver and Support help me excel in?

This certification will benefit you if you work in or aspire to work in these types of roles:

  • Change and Release Managers
  • Development Managers
  • Incident Managers
  • Infrastructure Operations Engineers
  • IT Operations Managers
  • IT Support Managers
  • Problem Managers
  • Service Desk Managers
  • Service Transition Managers

Where can I go next?

Once certified, you can start working through the other modules required to reach the ITIL 4 Managing Professional status. These additional courses are:

  • ITIL 4: Drive Stakeholder Value
  • ITIL 4: High-velocity IT
  • ITIL 4: Direct, Plan and Improve

Available as e-learning, virtual or classroom training, there’s no reason not to start your ITIL 4 journey today! And remember, you must be certified in ITIL 4 Foundation to be eligible for this training course.

Visit ITILtraining.com to request a quote, speak to our customer service team or to book training today!