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ITIL® training
Learn how to effectively manage your IT resources
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ITIL® 4 Create Deliver and Support (CDS)

Course Type
E-learning
ITIL 4 CDS Manual
Exam
Access/Duration
12 Months
Course Type
Classroom
ITIL 4 CDS Manual
Exam
Access/Duration
3 Days
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600
Course Type
Virtual
ITIL 4 CDS Manual
Exam
Access/Duration
3 Days
Price (Excl Tax)
Call us now on
+44 (0) 1270 611 600

ITIL® 4 Create Deliver and Support (CDS)

Developed to help IT professionals responsible for service delivery, this module looks at the cultural and team management aspects involved in the process, and how to incorporate these into end-to-end value streams.

CDS will teach you how to effectively manage IT teams, improve existing processes, and optimise value streams and workflow. You'll be taught how to adopt the ITIL practices to align your organisation's digital services with the overall business strategy, and how to use the ITIL guiding principles to embed ways of working from agile, lean and DevOps frameworks. You will learn how to integrate new technologies, such as AI, robotics, advanced analytics and machine learning, and will be shown how to focus on developing services to meet demand.

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What our customers say

Repeat Customer

Have used ILX Group many times over the years for training. Not only are their prices competitive, but their online self-paced learning is thorough and the simulated practise exams prepare you really well for the real thing.


Patrick Mamo
Helped Pass ITIL4 Foundation Certification in first attempt with 95% score.

ITIL4 Foundation online course was very useful to help me pass the ITIL4 Foundation exam in first attempt. Pass Pledge feature is very good as it allows free second attempt and serves as a comfort factor. I didn't have to use Pass Pledge though as I passed the exam in first attempt with score of 95%.


Patrick Mamo

The training style and material was appropriate and the exam booking was seamless.


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