The driving force for learning and development in 33% of organisations this year, according to our research, is the need to increase productivity. Training in ITIL® 4: Direct, Plan and Improve will help IT and digital teams to support and manage change with minimal disruption, and achieve strategic objectives more effectively and efficiently.
What is ITIL 4: Direct, Plan and Improve?
ITIL 4: Direct, Plan and Improve is aimed at digital and IT managers of all levels that are responsible for ensuring service management activities are planned in line with the organisational strategy. It will teach them a practical and strategic method for planning and delivering continual improvement with the necessary agility. It also supports change management and helps them drive and manage organisational change, while minimising disruption.
What will this certification teach me?
This training course will teach you how to:
- Improve culture through organisational change programmes
- Use effective communications to build collaborative teams
- Measure progress through the use of OKRs, CSFs and KPIs
- Improve governance, compliance and risk management controls
- Develop continually improving teams and services
What roles could ITIL 4: Direct, Plan and Improve help me excel in?
This certification will benefit you if you work in, or aspire to work in, these types of roles:
- Capacity Managers
- Change Managers
- Continuous Improvement Managers
- Enterprise Architects
- Information Security
- Compliance Managers
- IT Operations Managers
- Risk Managers
- Service Designers
- Service Portfolio Managers
Which certifications can you train in with ILX?
We offer training in ITIL 4 Foundation, which is the prerequisite certification for the other five modules that comprise the ITIL 4 Managing Professional and ITIL 4 Strategic Leader designations. You can certify in these modules individually or collectively to achieve one or both designations.
To become an ITIL 4 Managing Professional, you will need to complete:
- ITIL 4: Create, Deliver and Support
- ITIL 4: Drive Stakeholder Value
- ITIL 4: High-velocity IT
- ITIL 4: Direct, Plan and Improve
To become an ITIL 4 Strategic Leader, you will need to complete:
- ITIL 4: Direct, Plan and Improve
- ITIL 4: Digital and IT Strategy
This certification is the only one that can be taken to achieve both designations. So, if you become a Managing Professional, you then only need to certify in ITIL 4: Digital and IT Strategy to also become a Strategic Leader.
Visit ITILtraining.com to request a quote, speak to our customer service team or to book training today!