Posted on Tuesday, 17th September 2019 10:36
ITIL business relationship management
Business relationship management provides a strong, positive connection between the client and the IT service provider. This relationship can’t be undervalued. As such, many organisations employ a dedicated Business Relationship Manager. But how exactly do they deliver this service to clients?
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Posted on Thursday, 29th August 2019 13:34
What is a service desk?
The service desk is an essential Information Technology Service Management tool. It’s the single point of contact between the IT organisation and the user. The user can be an employee, customer or any other stakeholder. Their service desk can be internal or outsourced to an IT provider.
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Posted on Wednesday, 10th July 2019 13:24
What are ITIL problems and how do you manage them?
In IT management, a problem is the cause of one or more incidents. When an incident occurs, its root cause sometimes requires investigation, but not always. For example, some incidents are easily identifiable and obvious, like a forgotten password or a malfunctioning mouse. We use problem management when the cause is less obvious.
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Posted on Thursday, 27th June 2019 11:24
What is ITIL change management and why is it important?
Change happens all the time. For a forward-thinking company with ambitious objectives and goals, change is a natural part of progression. But it needs consideration and management, especially when it has the potential to disrupt existing workflows and important processes such as IT.
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Posted on Thursday, 30th May 2019 14:44
Understanding risk management
‘ITIL is the most widely accepted approach to IT service management worldwide’, quotes AXELOS. Using ITIL best practices can help businesses, organizations, and individuals adapt and embrace change, transformation, and growth. The process enables businesses and individuals to maximize value from their digital services, including IT. Aligned to the business strategy, this will help meet customer needs and develop better procedures with service providers.
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Posted on Monday, 25th March 2019 17:10
What is service delivery?
For IT departments, the days in the wilderness are long gone. No longer is IT just those computer geeks tucked in a corner office in the depths of the building who you call when your laptop decides to test your patience. Today, IT is a vital part of any business, linked by technology to a company’s success. Adopting ITIL can help a company to evolve and remain competitive.
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