ITIL Training blog

It used to be the case that an opening in leadership would be filled by whomever was ‘next in line’! This was particularly true in the IT sector where until recently, years of experience triumphed as the key marker of eligibility for promotion.

The relationship you build with your team will have a great influence on your long-term success. And forming good relationships sounds simple enough, right? Wrong! Achieving a great bond is not without its challenges, and recent events such as ‘The Great Resignation’ and the Covid-19 pandemic have only made it more difficult. Employees are now distributed, with many taking advantage of hybrid working, and teams will likely be made up of at least one new recruit.

PMI have released their Global Megatrends 2022 report, which as well as revealing noteworthy upcoming trends, delves into some greatly insightful study findings and data.

In response to the pandemic, organisations have spent two years adapting and reacting, but now the pressure is on for them to transform.

In light of the great resignation, many companies will likely have taken on new recruits in recent months. The unfortunate reality is that not all newly-hired employees will go on to be successful in your organisation. The reasons for failure range from issues with key attributes, poor interpersonal skills, culture and attitudes, lack of required technical skills and more. So how do you overcome challenges like these and ensure that your new hires settle in effectively and go on to succeed withi...

Empowering employees has been proven to improve job satisfaction and longevity in a role. In a service management team, staff that are more motivated will make better decisions and be happier. Happier staff can mean happier, more satisfied customers.