ITIL Training blog

ITIL is used throughout both small and large organisations world-wide. According to ITSM Transition, some of these businesses include British Airways, Disney, Visa and Microsoft. ITIL can help towards improving how staff operate, how they can increase efficiency and ensuring services are at the forefront of technology. Regardless of whether you’re starting out in your career, or are a manager or business owner, the following are useful ITIL concepts you should be aware of: 1.    ITIL is not the...

SpaceX has been hitting the headlines recently, with their ground breaking Falcon Heavy launch, so naturally we wanted to look into how we could put an ITIL spin on things. 

When you mention Artificial Intelligence, a lot of people think of Cybermen or The Terminator; but what you may not know is that we’ve been using the technology for a few years now. Digital assistants are the latest must-haves making our home life that little bit simpler, but what can this mean for the future of the PMO and Project Managers? AI in the PMO will work as an integrated system that will help your role as Project Manager become more streamlined, as less time will be spent on monoto...

According to a recent YouGov poll the most popular resolutions for this year are: Eat better Exercise more Spend less money Look after myself Read more books These are all great things to focus on, but the problem is they’re all very broad. With 66% of people struggling to stick to their resolutions within the first month, how can you know if you’ll reach your targets. It’s simple: treat them as your own personal Service Transition. Like any transition, you have to make su...

01/09/19 Update: ITIL 4 has now been released! You can take ITIL 4 courses here. ITIL is thinking about the future… That’s why a big change is coming in early 2019. The first major update to ITIL in 2011 was announced by Peter Hepworth from AXELOS at the itSMF USA Fusion 2017 conference. It consists of a renewed focus on: • The core principles of quality service management • Practical guidance on how to use ITIL • How ITIL can be used in conjunction with DevOps, Agile and Lean...

Since the 1980s, ITIL has defined standards for service management best practice. ITIL has endured as newer approaches grow, such as DevOps and Agile. Throughout, countless myths about ITIL have proliferated. This blog entry takes 5 of the biggest myths about ITIL, and clears up any misconceptions.