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Posted on Tuesday, 9th April 2024 10:00
Unlocking potential: The value of boosting cloud skills development for IT teams
Cloud computing has emerged as a critical technology underpinning the growth and transformation of businesses across various sectors. In fact, our 2024 research report found that 76% of organisations plan to develop cloud skills this year. As businesses increasingly migrate to cloud platforms to benefit from scalability, flexibility, and cost-efficiency, the demand for skilled cloud professionals has skyrocketed.
Submitted by ILX Marketing Team
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Posted on Tuesday, 2nd April 2024 09:30
IT service management career roadmap
IT service management (ITSM) encompasses a wide array of functions designed to ensure the effective design, delivery, management, and improvement of IT services within an organisation. As businesses increasingly rely on technology for their day-to-day operations, the demand for skilled ITSM professionals continues to grow.
Submitted by ILX Marketing Team
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Posted on Tuesday, 26th March 2024 09:30
Data-driven ITSM: How data unlocks proactive service excellence
Delivering service excellence in IT Service Management (ITSM) has become a priority for many organisations as they adapt to changing customer expectations and commit to staying ahead of the competition. However, creating service excellence means a transition from reactive to proactive operations. The strategic harnessing of data analytics, a process that transforms raw data into actionable insight, fuels proactive ITSM.
Submitted by ILX Marketing Team
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Posted on Tuesday, 19th March 2024 09:30
Crafting a roadmap for digital transformation with ITIL® 4: An strategic guide
Digital transformation is an imperative process for organisations aiming to remain competitive and relevant in today’s fast-paced digital world. Integrating ITIL® 4 into this journey provides a structured and strategic approach that aligns IT services with the broader business goals.
Submitted by ILX Marketing Team
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Posted on Tuesday, 12th March 2024 09:30
Leveraging AI in IT Service Management in 2024: A comprehensive guide
Artificial intelligence (AI) has already emerged as a game-changer for IT Service Management (ITSM). AI in ITSM is not just an innovative trend but a necessity to enhance efficiency, reduce operational costs, and improve customer satisfaction.
Submitted by ILX Marketing Team
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Posted on Tuesday, 27th February 2024 09:30
What are the technical management practices in ITIL® 4?
Completing our deep dive into the 34 management practices of ITIL® 4, this blog is centred around the three technical management practices.
Submitted by ILX Marketing Team
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