Posted on Friday, 26th February 2021 14:47
Best practices for your IT help desk
Every touchpoint your customers have for you determines the reputation of your organisation. And so, it is more important than ever that your IT help desk not only offers solutions and resolves technology related issues, but also provides a service which is consistent with your business. Here we’ve rounded up the best practices you can follow to ensure your IT help desk excels.
Read more
Posted on Tuesday, 16th February 2021 15:13
ITIL Bundles: The well-rounded approach to learning
If you have vowed to make 2021 your year for continued learning, are looking to up your game and progress in your career, then an ITIL bundle could be the perfect qualification for you!
Read more
Posted on Friday, 29th January 2021 15:39
How Covid-19 has led to an acceleration of digital transformation
We all knew change was coming in learning. For several years, the world of L&D has been heading towards a more digital approach and the opportunities it offers. Some organisations embraced it with open arms more than a decade ago, but for others, the attraction and familiarity of face-to-face training is not something they want to leave behind just yet – their journey has been a much slower one.
Read more
Posted on Thursday, 21st January 2021 11:32
How to handle bad feedback
Like it or not, negative feedback exists as part of our work life in the IT service profession. But how you handle it can make a big impact on outcomes, and in fact your career! Here we will look at how to turn the negatives into positives, the best ways to handle bad feedback, and how you can change your perspective.
Read more
Posted on Wednesday, 16th December 2020 14:22
A guide to ITSM change freezes
Having a period of restricted changes over Christmas, into the New Year, or in fact at any time that is right for your organisation can truly be of great benefit. ITSM change freezes can protect business operations at times where major changes are underway, when you have fewer IT professionals working, or simply during busy periods. They can minimise staff stress, prevent change errors, and restore project focus. Invoking a change freeze really can be in the best interest for your business.
Read more
Posted on Monday, 30th November 2020 16:53
How to promote your ITIL Certification
So, you’ve studied hard, working to gain ITIL Certification. Well, as well as being equipped with a professional approach to service delivery, there is a lot to be gained from promoting your qualification. It will differentiate you against the competition, strengthen your reputation, and instill a sense of trust with new and existing clients and connections.
Read more