Posted on Monday, 3rd July 2023 09:30
Manage change and improve productivity in your organisation with ITIL® 4: Direct, Plan and Improve
The driving force for learning and development in 33% of organisations this year, according to our research, is the need to increase productivity. Training in ITIL® 4: Direct, Plan and Improve will help IT and digital teams to support and manage change with minimal disruption, and achieve strategic objectives more effectively and efficiently.
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Posted on Wednesday, 21st June 2023 09:30
Help your organisation keep pace with the ever-changing digital landscape by training in ITIL® 4 High-velocity IT
Technology will continually transform how organisations and industries operate. But since the emergence of ways of working such as Agile, DevOps and Lean, along with technological innovations, including artificial intelligence (AI), automation, cloud, machine learning, and robotics, traditional business and operating models have had to evolve more frequently, in order to:
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Posted on Wednesday, 14th June 2023 09:30
Make customer experience an integral part of your organisation with ITIL® 4: Drive Stakeholder Value
With increasing customer expectations, the ability to deliver on their needs has become a higher priority. The focus on delivering a positive customer experience is not only essential in strengthening loyalty and enhancing the reputation of your organisation, but it also provides an opportunity for you to increase operational effectiveness and efficiency while saving costs.
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Posted on Wednesday, 7th June 2023 09:30
A comprehensive guide to the ITIL® 4: Create, Deliver and Support certification
39% of companies surveyed in our ‘L&D in 2023: Challenges, Priorities and Opportunities’ research report stated digital transformation was driving the demand for learning and development.
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Posted on Friday, 19th May 2023 09:30
The ITIL®4 certification scheme explained
Are you an IT service management professional looking to expand your skills and career opportunities? Or maybe you’re just starting out in the industry, researching what qualifications will give you the best chance of success. In either case it’s very likely that you’ve come across ITIL® 4 while scouring job postings or certification programmes.
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Posted on Tuesday, 8th November 2022 14:46
What will I learn on the ITIL® 4 Foundation course?
Research we conducted with senior business leaders, HR and L&D professionals this year found that ITSM and Enterprise service management (ESM) are some of the most in-demand skills. Especially in the IT department (37%) and Marketing and Sales function (33%).
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