ITIL Training blog

IT service management (ITSM) skills are the most in-demand for IT departments in 2024 with 30% of organisations seeing a demand for them, according to our latest research. As these skills become more vital, how is the industry expected to develop in 2024.

Whether you are an experienced IT service management professional or new to the industry, training in ITIL® 4 will introduce a wealth of new language and concepts. To help you understand this key terminology we’ve curated a list of the core definitions you need to learn before you take your exam.

Project management professionals play a crucial role in driving successful initiatives within organisations. ITIL® 4 provides a best practice framework for these individuals to help elevate their skills and project outcomes.

As we’ve shown in two of our most recent blogs, there are many professional skills and technical abilities an individual needs to possess to succeed in the IT service management (ITSM) industry. But if all ITSM professionals possess these skills, how do you stand out from the competition?

There is a growing demand for IT service management (ITSM) professionals across multiple industries as organisations strive to bring themselves into the digital age. To achieve these positions and remain competitive in the job market, individuals need to continuously enhance their technical knowledge and skills.

The role of an IT service management (ITSM) professional can be demanding, they are often tasked with ensuring the seamless operation of technology services, resolving complex issues, and meeting customer’s high expectations.