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ITIL Training blog

ITIL Blog
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Testimonials

Repeat Customer

Have used ILX Group many times over the years for training. Not only are their prices competitive, but their online self-paced learning is thorough and the simulated practise exams prepare you really well for the real thing.


Patrick Mamo
Well prepared for exam

The content of the course gave really good context of the important information required to pass the foundations exam. The simulation exams were bang on. I was scoring in 90's for each randomly generated test and I scored 90% on the certificate exam. There is no interaction with the mobile app, but was a good supplement to listen to while walking/driving to reiterate the lesson.

All in all, I was able to ace the certification with about 3-4 weeks of effort.


Trusted Customer
Posted on Tuesday, 16th April 2024 09:30
Top tips for measuring and reporting performance in ITSM
For IT teams, effectively measuring and reporting performance in IT service management (ITSM) is crucial for continuous improvement, strategic decision-making, and demonstrating value to stakeholders. While reporting and measurement are often a low priority on the to-do list, they are vital for ensuring IT services align with business objectives and deliver optimal value.
Submitted by ILX Marketing Team
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Posted on Tuesday, 9th April 2024 10:00
Unlocking potential: The value of boosting cloud skills development for IT teams
Cloud computing has emerged as a critical technology underpinning the growth and transformation of businesses across various sectors. In fact, our 2024 research report found that 76% of organisations plan to develop cloud skills this year. As businesses increasingly migrate to cloud platforms to benefit from scalability, flexibility, and cost-efficiency, the demand for skilled cloud professionals has skyrocketed.
Submitted by ILX Marketing Team
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Posted on Tuesday, 2nd April 2024 09:30
IT service management career roadmap
IT service management (ITSM) encompasses a wide array of functions designed to ensure the effective design, delivery, management, and improvement of IT services within an organisation. As businesses increasingly rely on technology for their day-to-day operations, the demand for skilled ITSM professionals continues to grow.
Submitted by ILX Marketing Team
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Posted on Tuesday, 26th March 2024 09:30
Data-driven ITSM: How data unlocks proactive service excellence
Delivering service excellence in IT Service Management (ITSM) has become a priority for many organisations as they adapt to changing customer expectations and commit to staying ahead of the competition. However, creating service excellence means a transition from reactive to proactive operations. The strategic harnessing of data analytics, a process that transforms raw data into actionable insight, fuels proactive ITSM.
Submitted by ILX Marketing Team
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Posted on Tuesday, 19th March 2024 09:30
Crafting a roadmap for digital transformation with ITIL® 4: An strategic guide
Digital transformation is an imperative process for organisations aiming to remain competitive and relevant in today’s fast-paced digital world. Integrating ITIL® 4 into this journey provides a structured and strategic approach that aligns IT services with the broader business goals.
Submitted by ILX Marketing Team
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Posted on Tuesday, 12th March 2024 09:30
Leveraging AI in IT Service Management in 2024: A comprehensive guide
Artificial intelligence (AI) has already emerged as a game-changer for IT Service Management (ITSM). AI in ITSM is not just an innovative trend but a necessity to enhance efficiency, reduce operational costs, and improve customer satisfaction.
Submitted by ILX Marketing Team
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