Strategic and considered decision making is a vital part of the success of any business, and making use of the right resources can be an integral part of this process. Leveraging the tools available through data science, particularly when combined with the knowledge gained from an ITIL® 4 certification, can assist IT service management (ITSM) professionals in making reliable decisions backed by data-driven insights.
What are the most useful elements of data science for ITSM professionals?
Data science combines various techniques, methods, and tools to help individuals extract valuable insights and knowledge from data, the most useful of these areas for IT service managers are:
- Predictive analytics: As encouraged by ITIL 4, predictive analytics allows an individual and organisation to take a proactive approach to ITSM. Forecasting potential incidents, capacity requirements and service demand enables them to take preventative and proactive measures to ensure successful service delivery
- Data visualisation: These techniques can help professionals to present complex data in an easily understandable format. ITIL 4 promotes clear communication and reporting, facilitating better decision-making and performance monitoring as a result
- Descriptive analytics: Descriptive analytics can help provide a clear picture of historic performance, allowing IT service professionals to identify areas of improvement and better align IT services with business objectives using the ITIL 4 practices, such as knowledge management
- Cluster analysis: Cluster analytics can help ITSM professionals to improve decision making, gain insights, streamline service management processes and deliver personalised and tailored service offerings to customers. Also, using this technique, in alignment with some ITIL 4 practices, such as incident management and demand management, will help to identify patterns, preferences, behaviours, trends, issues, root causes and more, in line with individual organisational needs, requirements and objectives
What are the benefits of data science usage for ITIL 4 qualified professionals?
ITIL 4 qualified professionals can benefit greatly from integrating data science techniques to help drive improvements within their organisation, including:
- Better collaboration
- Cost savings
- Higher quality outputs
- Increased efficiency
- And more…
Want to learn more?
We offer e-learning, virtual classroom and blended training options for all the ITIL 4 modules needed to achieve the Managing Professional and Strategic Leader designations.