Posted on Tuesday, 28th May 2024 09:30
What are the key components of the service catalog in IT Service Management?
As IT infrastructure became more complex, there was a growing need to manage the library of IT services. This was the beginning of the IT service catalogue, a standardised framework introduced in ITIL® v3 to manage the ‘menu’ of IT services, and further reinforced by the ‘service catalogue management’ practice in ITIL 4.
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Posted on Tuesday, 21st May 2024 09:30
Regulatory compliance and ITSM industry standards: What you need to know
Navigating the intricate landscape of regulatory compliance and aligning with IT Service Management (ITSM) industry standards can be daunting for organisations. However, understanding and implementing regulatory compliance in conjunction with ITSM industry standards is not just about legal adherence—it's a strategic tool that enhances operational efficiency, boosts customer trust, and mitigates risks.
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Posted on Tuesday, 14th May 2024 09:30
How to gain ITSM experience when starting in the industry
A Gartner report has found that there is a huge demand for IT talent, which is now exceeding supply, with 73% of CIOs having concerns about the battle for IT talent. With the high demand for talent in this sector, the salaries, benefits, and incentives offered are also increasing, which can make retraining and reskilling in this field an attractive proposition.
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Posted on Tuesday, 7th May 2024 09:30
How to foster a culture of continual service improvement (CSI)
Fostering a culture of continual service improvement (CSI) in IT Service Management (ITSM) is crucial for organisations aiming to enhance the quality of IT services and consistently increase customer satisfaction. It is also engrained in ITIL principles as part of the plan-do-check-act (PDCA or Deming) cycle, helping teams improve and refine services, leading to better performance.
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Posted on Tuesday, 30th April 2024 09:30
Navigating the future: How to boost IoT skills in your team
The Internet of Things (IoT) is reshaping industries, transforming everyday objects into smart, interconnected devices that offer unprecedented efficiency, convenience, and insight. However, as IoT continues to grow, the demand for skilled professionals capable of developing, managing, and securing IoT systems is increasing rapidly. Our 2024 research report found that 67% of organisations plan to invest in building IoT skills this year.
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Posted on Tuesday, 23rd April 2024 09:30
The best ITSM tools and software
The best IT service management (ITSM) tools and software can significantly vary based on an organisation's specific needs, scale, and budget. However, several ITSM tools have gained popularity due to their comprehensive features, scalability, user interface, and integration capabilities.
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