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ITIL® 4 Foundation Virtual Course

ITIL is an adaptable and flexible framework for managing IT services. As an ITIL-certified professional you will become more confident in your abilities and will be more effective in your role, making you a valuable resource to your organisation and your customers.

ITIL® 4 Foundation

Virtual

If you want the interactivity of a classroom environment, but you still want the flexibility of studying from home, then our virtual courses are just the thing!

About the course

The ITIL 4 Foundation level virtual course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how they can improve an individual’s work and the work of the organization. With the help of the ITIL 4 concepts and terminology and group discussions you will acquire the knowledge and skills to enable you to successfully pass the ITIL 4 Foundation certification.

What is VILT?

Virtual instructor-led training (VILT) incorporates both the personal teaching experience of a classroom, with the ease and flexibility of a virtual environment. Our VILT courses are interactive and engaging, allowing participants to communicate with both the instructor and each other in a collaborative manner.Please review our FAQs for more information relating to virtual learning, including the technical specifications.

What's Included?

This is an intensive two-day virtual course, providing all you need to get through the ITIL 4 Foundation examination first time:

  • All accompanying course material
  • Online pre-course
  • The official ITIL 4 F manual
  • The cost of the ITIL 4 Foundation examination (must be taken online via remote proctor within 12 months of purchase)

Course Syllabus

What's covered?

This course includes, but is not limited to:

  • Overview of ITIL
  • Service management
  • ITIL guiding principles
  • Service value systems
  • ITIL practices

Duration

This is an intensive two-day course that prepares you for the ITIL 4 Foundation examination. The training is conducted via a virtual training environment. You need to ensure that you can satisfy the technical requirements that can be found on our website here.

Target audience

  • Individuals at the start of their journey in service management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

Pre-requisites

There are no formal pre-requisites for attending this course or sitting the exam.

Learning objectives

At the end of the course, you will:

  • Understand the key concepts of ITIL service management
  • Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
  • Understand the four dimensions of ITIL service management
  • Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
  • Understand the key concepts of continual improvement

Pre-course

Important note regarding pre-course

There is mandatory online pre-course work that must be undertaken prior to attending this course. It is expected that it will take approximately three to four hours to complete. You will be sent full instructions with a link to the online pre course within 48 hours of your confirmed booking. In addition, whilst attending your course there will also be some examination preparation evening work.

Review the technical requirements for the online learning here.

Exam information

HOW YOU TAKE YOUR EXAM

The Foundation exam is taken online via remote proctor. Two weeks prior to course commencement ILX will arrange for an exam voucher to be issued. You then have a choice you can either:

  • Book a suitable time after your virtual classroom event has finished to undertake your exam

OR

  • We will advise you of recommended exam timings as part of the candidate guidance — this is issued three weeks prior to course commencement

Note: You are responsible for booking your own exam.

Exam format

  • Closed book
  • 60 minutes duration
  • 40 questions each worth 1 mark
  • Pass mark 65% or higher (26 marks or above)
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