ITIL Foundation Training Courses

ITIL® 4 Foundation

Online Course

From Just R6,570

Designed to offer a seamless transition from organisations’ current ways of working to a more modern, flexible and faster approach, ITIL 4 helps organisations adopt new ways of working in the modern digital world.

ITIL 4 Foundation is the base-level certification that teaches you how ITIL’s guiding principles can help organisations to adopt and adapt IT service management.

ITIL® 4 Foundation

Online Course

From Just R10,350

ITIL is the globally-recognised leader in IT service management. It is a collection of best practices in IT service management that allows you to monitor, sculpt and improve your IT services.

As the first module in the ITIL 4 qualification scheme, the Foundation course will guide you through the seven fundamental principles of ITIL, and will teach you the general terminology used.

ITIL® 4 Foundation

Classroom Course

Our ITIL 4 classroom course uses group discussions, case-study-based activities, and real-world examples to bring the material to life, and enable you to acquire the knowledge and skills you need to successfully pass the ITIL 4 Foundation certification. As a result, you will become a more confident, more effective member of your team, delivering better customer experiences throughout your organisation.

Why ITIL Foundation Training?

Foundation level study represents the first step towards understanding the common language that links millions of IT Service Management professionals around the world. It covers all the core concepts in great detail – Service Strategy, Design, Transition & Operation, as well as Continual Service Improvement and Technology & Architecture.

For individuals, a Foundation qualification can therefore indicate a strong and fundamental understanding of ITSM concepts. Some examples of those who would benefit from ITIL Foundation training are IT Service Providers, CIOs, Business Managers or Business Process Owners to name a few.

Being certified in ITIL Foundation has been shown to:

  • Offer salary increases and career opportunities
  • Create a solid foundation for development of ITSM skills
  • Provide an understanding of ITIL processes and the way they interlink
  • Help organisations deliver service improvements
  • Assist in quantifying service value and maximising return on investment
‘Our goal was to grow into a more proactive IT organization and ITIL aligns IT with the business. We were looking for an improved level of service – ITIL helped provide the tools and metrics to define the value of IT services.'
Glen Taylor, Vice President of Technology, Architecture and Security, Parks & Resorts; The Walt Disney Company