ITIL Foundation Training Courses
ITIL® 4 Foundation
Online Course
From Just R10,750
ITIL is the globally-recognised leader in IT service management. It is a collection of best practices in IT service management that allows you to monitor, sculpt and improve your IT services.
As the first module in the ITIL 4 qualification scheme, the Foundation course will guide you through the seven fundamental principles of ITIL, and will teach you the general terminology used.
ITIL® 4 Foundation
Classroom Course
Our ITIL 4 classroom course uses group discussions, case-study-based activities, and real-world examples to bring the material to life, and enable you to acquire the knowledge and skills you need to successfully pass the ITIL 4 Foundation certification. As a result, you will become a more confident, more effective member of your team, delivering better customer experiences throughout your organisation.
Why ITIL Foundation Training?
Foundation level study represents the first step towards understanding the common language that links millions of IT Service Management professionals around the world. It covers all the core concepts in great detail – Service Strategy, Design, Transition & Operation, as well as Continual Service Improvement and Technology & Architecture.
For individuals, a Foundation qualification can therefore indicate a strong and fundamental understanding of ITSM concepts. Some examples of those who would benefit from ITIL Foundation training are IT Service Providers, CIOs, Business Managers or Business Process Owners to name a few.
Being certified in ITIL Foundation has been shown to:
- Offer salary increases and career opportunities
- Create a solid foundation for development of ITSM skills
- Provide an understanding of ITIL processes and the way they interlink
- Help organisations deliver service improvements
- Assist in quantifying service value and maximising return on investment
Glen Taylor, Vice President of Technology, Architecture and Security, Parks & Resorts; The Walt Disney Company