ITIL Training blog - November 2016

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Posted on Friday, 25th November 2016 13:04
The Difference Between ITIL and ITSM
Many people get stuck on the distinction between ITIL and ITSM. In vague terms, the difference is that ITIL is a framework or set of practices for ITSM. To really understand that answer, we have to dig deeper into their definitions, history, and relationship.
Submitted by ILX Marketing Team
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