ITIL® Foundation Online Course

ITIL® Foundation

Online/E-Learning Available on ILX Player

From Just $129

Study ITIL Foundation online with ILX Group to:

  • Become certified in an globally recognised ITSM methodology
  • Learn the skills to advance in your career and maximise your potential earnings
  • Study completely at your own pace with an accredited multimedia e-learning course with ongoing support, accessible whenever is most convenient for you
  • Save money with the lowest price guaranteed and no requirement to take time off work.

An ITIL certification has become an increasingly popular means of boosting career prospects. ITIL certified professionals can earn up to $95,000 per year. This makes the one-time purchase of the ITIL Foundation e-learning course and exam a worthwhile investment in your career. We’re proud to provide accessible, high-quality learning solutions, with a 96% customer satisfaction rating. We offer this award-winning online course and examination at a price of $419, the lowest price available currently.

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ITIL is a globally recognised, accredited methodology for the successful integration of business and IT; as a scalable framework ITIL is applicable to a large variety of sectors and roles, particularly project management roles. Therefore, not only will an ITIL certification demonstrate your commitment to best practice, it will induct you into a community of IT and service professionals, grounding you with the knowledge and terminology needed to succeed in your industry.

Pursuing your ITIL training online grants you 3 months access to a wide-range of multi-media materials and interactive exercises. Considering that 10 hours of training is recommended before taking the exam, this gives you the complete freedom to prepare at your own pace. Quizzes and mock examinations are interspersed throughout the ITIL online course. These are designed specifically to enhance knowledge retention as you progress through your studies, guaranteeing a passing grade on the exam.

Accessibility was an important factor when designing the ITIL self-study curriculum. Professionals can accommodate the ten hours of self-study into their commute or leisure time with the help of our new ILX Player App. Learners can download video content on their mobile which can be used whether online or offline; this saves you time and money as you structure your learning around work or other commitments. You can also access support and additional resources through our ILX Connect service, guiding you through the duration of the course. We want to ensure that you get the best out of the ITIL e-learning course.

What's Included?

  • 3 months online access - Including access via the ILX Player App
  • Full tutor support
  • ITIL Process Map
  • A page glossary for quick access to glossary definitions
  • A revision pad to allow you to store exam questions and relevant sections
  • Mock exam tool
  • Acronym buster
  • New look graphical reporting of student exam statistics
  • If exam is purchased, it is an online exam with remote invigilation
  • Re-sit the Foundation exam at no extra cost

Course Syllabus

Session 1 – Overview of ITIL & Service Management

  • Objectives of course
  • What is Service Management?
  • What are services?
  • Early history of ITIL and the future of ITIL?
  • ITIL examination bodies
  • Complimentary standards and publications
  • Why is good practice needed?
  • Benchmarking
  • Overview of the ITIL Service Lifecycle stages
  • Functions, processes and roles explained
  • Topic quiz

Session 2 – Service Strategy

  • Session objectives including an overview and introduction to Service Strategy
  • Key concepts within Service Strategy
  • The Service Portfolio and the Service Catalogue
  • Topic quiz
  • Service Strategy processes
  • Components of value and value creation
  • Service Portfolio management process and roles
  • Demand management process and roles
  • Generic roles, Service Owner, Process Owner, Process Manager, Process Practitioner, Product Manager and the Business Relationship Manager role

Session 3 – Service Design

  • Overview of Service Design
  • Topic quiz
  • Supplier and Service Level management
  • Service Catalogue management
  • Availability management
  • Information Security management
  • Capacity management
  • IT Service Continuity management
  • Design coordination

Session 4 – Service Transition

  • Overview of the Service Transition stage of the Service Lifecycle
  • Topic quiz
  • Service Transition processes
  • Roles involved with Service Transition activities
  • Session summary

Session 5 – Service Operation

  • Overview of the Service Operation stage of the Service Lifecycle
  • Topic quiz
  • Incident management process, problem management, event management, request fulfillment, access management methods, activities and tools,
  • generic process activities
  • Service desk and other functions
  • Session summary

Session 6 – Continual Service Improvement

  • Overview of the Continual Service Improvement stage of the Service Lifecycle
  • CSI tools and techniques including the Deming cycle, CSI model and the CSI register
  • 7 Step Improvement process model
  • Roles involved in CSI
  • Session summary

Session 7 – Technology & Architecture

  • Objectives for use of technology and tools
  • Tool evaluation and tool selection process considerations
  • Tools and technology across the Service lifecycle stages
  • Session summary

Session 8 – ITIL qualification scheme & exam technique

Session 9 – Exam simulator


  • Multiple choice
  • 40 questions per paper
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes duration
  • Closed book