ITIL® 4 Direct Plan and Improve (DPI) Classroom Course

ITIL is an adaptable and flexible framework for managing IT services. As an ITIL-certified professional you will become more confident in your abilities and will be more effective in your role, making you a valuable resource to your organisation and your customers.

ITIL® 4 Direct Plan and Improve (DPI)

Classroom Based

The ITIL 4 Direct Plan and Improve qualification provides you with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.  It teaches you a practical and strategic method for planning and delivering continual improvement with the necessary agility.

The is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

What's Included?

This is an intensive three-day course that includes:

  • All accompanying course material
  • The direct, plan & improve official manual
  • The cost of the direct, plan and improve examination (the exam is taken on the last day of the course)

Course Syllabus

What's covered?

  • Module 1: Course introduction
  • Module 2: Core concepts of DPI
  • Module 3: DPI through service value chain and guiding principles
  • Module 4: Role of direction in strategy management
  • Module 5: Implementation of strategies
  • Module 6: Introduction to assessment and planning
  • Module 7: Assessment and planning through VSM
  • Module 8: Measurement, reporting, and continual improvement
  • Module 9: Measurements and continual improvement through dimensions and SVS
  • Module 10: OCM principles and methods
  • Module 11: Communication principles and methods
  • Module 12: SVS development using four dimensions

Duration

This is an intensive three day course with the exam on the last day.

Pre-requisites

There are two formal prerequisites in order to sit this exam. You must have passed the ITIL 4 Foundation examination and you must attend an accredited training course.

Learning objectives

At the end of the course, you will:

  • Understand the key concepts of direct, plan & improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

Pre-course

There is mandatory pre-course work that must be undertaken prior to attending this course. You will be sent full instructions prior to the event. In addition, whilst attending the course there will also be some exam preparation evening work.

Exam information

  • 90-minute duration
  • Closed book
  • 40 questions
  • Pass mark is 70% or higher – a raw score of 28 marks or above


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