ITIL Foundation Training Courses

Why ITIL Foundation Training?

Foundation level study represents the first step towards understanding the common language that links millions of IT Service Management professionals around the world. It covers all the core concepts in great detail – Service Strategy, Design, Transition & Operation, as well as Continual Service Improvement and Technology & Architecture.

For individuals, a Foundation qualification can therefore indicate a strong and fundamental understanding of ITSM concepts. Some examples of those who would benefit from ITIL Foundation training are IT Service Providers, CIOs, Business Managers or Business Process Owners to name a few.

Being certified in ITIL Foundation has been shown to:

  • Offer salary increases and career opportunities
  • Create a solid foundation for development of ITSM skills
  • Provide an understanding of ITIL processes and the way they interlink
  • Help organisations deliver service improvements
  • Assist in quantifying service value and maximising return on investment
‘Our goal was to grow into a more proactive IT organization and ITIL aligns IT with the business. We were looking for an improved level of service – ITIL helped provide the tools and metrics to define the value of IT services.'
Glen Taylor, Vice President of Technology, Architecture and Security, Parks & Resorts; The Walt Disney Company