Foundation level study represents the first step towards understanding the common language that links millions of IT Service Management professionals around the world. It covers all the core concepts in great detail – Service Strategy, Design, Transition & Operation, as well as Continual Service Improvement and Technology & Architecture.
For individuals, a Foundation qualification can therefore indicate a strong and fundamental understanding of ITSM concepts. Some examples of those who would benefit from ITIL Foundation training are IT Service Providers, CIOs, Business Managers or Business Process Owners to name a few.
Being certified in ITIL Foundation has been shown to: