Cyber Monday sale
LIVE NOW - CLICK HERE
Up to 20% off - Use offer code: BLACKFRIDAY20USA
OFFERS END IN:
Up to 20% off - Use offer code: BLACKFRIDAY20USA

ITIL Training blog - July 2019

ITIL Blog
Request a Quote Downloads

Testimonials

Repeat Customer

Have used ILX Group many times over the years for training. Not only are their prices competitive, but their online self-paced learning is thorough and the simulated practise exams prepare you really well for the real thing.


Patrick Mamo
Well prepared for exam

The content of the course gave really good context of the important information required to pass the foundations exam. The simulation exams were bang on. I was scoring in 90's for each randomly generated test and I scored 90% on the certificate exam. There is no interaction with the mobile app, but was a good supplement to listen to while walking/driving to reiterate the lesson.

All in all, I was able to ace the certification with about 3-4 weeks of effort.


Trusted Customer
Posted on Wednesday, 10th July 2019 13:24
What are ITIL problems and how do you manage them?
In IT management, a problem is the cause of one or more incidents. When an incident occurs, its root cause sometimes requires investigation, but not always. For example, some incidents are easily identifiable and obvious, like a forgotten password or a malfunctioning mouse. We use problem management when the cause is less obvious.
Submitted by ILX Marketing Team
Read more