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ITIL Training blog - August 2019

ITIL Blog
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Helped Pass ITIL4 Foundation Certification in first attempt with 95% score.

ITIL4 Foundation online course was very useful to help me pass the ITIL4 Foundation exam in first attempt. Pass Pledge feature is very good as it allows free second attempt and serves as a comfort factor. I didn't have to use Pass Pledge though as I passed the exam in first attempt with score of 95%.


Patrick Mamo

The training style and material was appropriate and the exam booking was seamless.


Trusted Customer
Posted on Thursday, 29th August 2019 13:34
What is a service desk?
The service desk is an essential Information Technology Service Management tool. It’s the single point of contact between the IT organisation and the user. The user can be an employee, customer or any other stakeholder. Their service desk can be internal or outsourced to an IT provider.
Submitted by ILX Marketing Team
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