Posted on Tuesday, 14th November 2023 09:30
Valuable technical skills for progression in the IT service management industry
There is a growing demand for IT service management (ITSM) professionals across multiple industries as organisations strive to bring themselves into the digital age. To achieve these positions and remain competitive in the job market, individuals need to continuously enhance their technical knowledge and skills.
Read more
Posted on Tuesday, 7th November 2023 08:43
The importance of professional skills in the IT service management industry
The role of an IT service management (ITSM) professional can be demanding, they are often tasked with ensuring the seamless operation of technology services, resolving complex issues, and meeting customer’s high expectations.
Read more
Posted on Wednesday, 11th October 2023 09:30
Exploring key characteristics of high velocity environments and how ITIL® 4 can help
Designed for those involved in IT service delivery or digital transformation projects, the ITIL® 4 High Velocity IT course is part of the ITIL 4 Managing Professional designation. But what is a high velocity environment, and how can ITIL 4 help you to build one in your organisation?
Read more
Posted on Wednesday, 4th October 2023 09:30
Strategies for achieving governance, compliance and risk management with ITIL® 4
A recent statistic from Gitnux states that 36% of organisations plan to increase investment in risk management and compliance in the next 2 years. One way to channel this investment is educating employees in ITIL® 4.
Read more
Posted on Wednesday, 20th September 2023 09:30
ITIL® 4 in action: Real-life examples of how the framework has been adopted
Adopting ITIL® 4 can be extremely beneficial for an organisation, as the framework provides guidance on how best to establish value streams which deliver services that meet customer needs and objectives.
Read more
Posted on Tuesday, 12th September 2023 09:30
Unravelling the concept of value co-creation in ITIL® 4
Referenced in the first of the guiding principles ‘focus on value’, value co-creation is a core concept in the ITIL® 4 framework. But what is value co-creation? And how can your organisation benefit from it?
Read more