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ITIL® 4 Foundation Online
ITIL is an adaptable and flexible framework for managing IT services
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Course type: E-learning
Delivery: Online
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From {{ configuredOfferPrice() | currencyFormat }} + VAT
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With exam
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Course type: E-learning
Delivery: Online

ITIL® 4 Foundation Online

ITIL 4 reflects the fast-paced and complex environment we live in, opening up ITIL to a wider range of professionals working in the world of digital transformation. As the first module in the ITIL 4 qualification scheme, the Foundation course will guide you through the fundamental principles of ITIL, and will teach you the general terminology used.

With our e-learning courses, you can study at a time and pace that suits you, with the full support of our ILX tutor panel.

About the course

ILX Group’s fully accredited ITIL Foundation e-learning takes approximately 10 - 12 hours to complete. It is broken into bite-size sessions, combining leading-edge multimedia and interactive exercises for optimum enjoyment and knowledge retention. The course provides delegates with an extensive introduction to the core concepts of ITIL 4. It helps your understanding of the ITIL 4 principles and demonstrates how it can improve an individual’s work and the work of the organisation.

Benefits for organisations:

  • More efficiency and effectiveness
  • Deliver better customer experiences
  • A more motivated workforce
  • Benefits for individuals:
  • Improved effectiveness in your role
  • More confident in your abilities
  • More fulfilled in your career outlook

Course duration

ILX Group’s fully accredited ITIL Foundation e-learning takes approximately 10 - 12 hours to complete.

At the end of the course, you will:

  • Understand the key concepts of ITIL service management
  • Understand how ITIL guiding principles can help organisations to adopt and adapt ITIL service management
  • Understand the four dimensions of ITIL service management
  • Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
  • Understand the key concepts of continual improvement

What's covered?

 

Overview of ITIL

  • Introduction to ITIL 4 and service management
  • Structure of ITIL 4 and benefits of ITIL 4
  • ITIL 4 Foundation exam
  • Learning objectives for the course

Service Management

  • Key definitions
  • Value - the value chain and co-creation
  • Value, service, products and resources
  • Service relationships
  • Value, outcomes, costs and risks

ITIL guiding principles

  • Understand and recall the seven guiding principles of ITIL 4
  • How to apply the seven guiding principles
  • Be able to recall the key ITIL definitions

The four dimensions of Service Management

  • Describe the four dimensions of IT service management
  • Explain how each dimension relates to the Service Value System
  • Explain how "external factors" can influence the four dimensions

Service value systems

  • Understand and explain the Service Value System
  • Describe the Service Value Chain and its activities
  • Recall the key ITIL definitions

ITIL practices

  • Recall the purpose of 18 (examined) ITIL practices
  • Recall definitions of key terms related to the ITIL practices, including: availability, IT asset, event, configuration item, change, incident, problem, and known error
  • Explain the following practices in detail, including how they fit within the service value chain:
    1. Continual Improvement
    2. Change Control
    3. Incident Management
    4. Problem Management
    5. Service Request Management
    6. Service Desk
    7. Service Level Management

What's included?

  • 12 months online access to our accredited ITIL 4 Foundation course
  • ITIL 4 Foundation exam: valid for 12 months from purchase date. Exam must be taken online via remote proctor
  • Full tutor support, plus many additional resources to help put ITIL 4 into practice
  • ITIL 4 Foundation exam simulator

Optional extra:

  • Official ITIL 4 manual

Target audience

  • Individuals at the start of their journey in service management
  • ITSM Managers and aspiring ITSM Managers
  • Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
  • Existing ITIL qualification holders wishing to update their knowledge

Pre-requisites

There are no formal pre-requisites for attending this course.

Exam information

  • Closed book
  • 60 minutes duration
  • 40 questions each worth 1 mark
  • Pass mark 65% or higher (26 marks or above)