ITIL® 4 Create Deliver and Support (CDS) Online
The ITIL 4 Create, Deliver and Support (CDS) qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional.
With our e-learning courses, you can study at a time and pace that suits you, with the full support of our ILX tutor panel.
About the course
Our accredited ITIL 4 Create, Deliver and Support (CDS) elearning helps prepare you for the CDS examination. The examination assesses whether you can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the CDS syllabus.
The ITIL 4 CDS qualification is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.
Course duration
This course will take approximately 16 hours to complete.
At the end of the course, you will:
- Understand how to plan and build a service value stream to create, deliver, and support services
- Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams
- Know how to create, deliver and support services
What's covered?
- Introduction
- Foundation recap
- Organizational challenges and managing resources
- Shift left approach
- nformation & technology across the SVS
- Design service value streams
- Practices new service value stream
- Practices restoration of live service value stream – Part 1
- Practices restoration of live service value stream - Part 2
- Coordinate and prioritise work
- Commercial and sourcing considerations
What's included?
- 12 months online access to our accredited ITIL 4 CDS course
- ITIL 4 CDS exam: valid for 12 months from purchase date. Exam must be taken online via remote proctor
- Full tutor support
- ITIL 4 CDS exam simulator
Optional extra:
- Official ITIL 4 CDS manual
Target audience
- ITSM Managers and aspiring ITSM Managers
- ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery
- Existing ITIL qualification holders wishing to develop their knowledge
Pre-requisites
There are two formal prerequisites in order to sit the exam. You must have passed either the ITIL 4 Foundation or the Managing Professional Transition examination and you must undertake an accredited training course.
Exam information
The ITIL 4 CDS exam is taken online via remote proctor. For more information about taking your exam and to check the technical requirements please click here.
Exam format
- 90-minute duration
- Closed book
- 40 questions
- Pass mark is 70% or higher – a raw score of 28 marks or above
