Posted on Thursday, 21st November 2019 11:15
How leaders can motivate others
The reality is that as managers, we almost certainly have skills gaps which need filling and areas we must work on. Motivation skills being one of these. When your team is motivated, they are committed and inspired to achieve great results.Read more
Posted on Thursday, 17th October 2019 09:53
ITIL event management
When any change to an IT system happens, events will happen. But in ITIL, you don’t just monitor the events that go wrong or create problems. All events need to be swiftly identified, monitored and rectified if necessary. Thorough event management makes IT systems more proactive and holistic.Read more
Posted on Tuesday, 17th September 2019 10:36
ITIL business relationship management
Business relationship management provides a strong, positive relationship between the client and the IT service provider. This relationship can’t be undervalued. As such, many organisations employ a dedicated Business Relationship Manager. But how exactly do they deliver this service to clients?Read more
Posted on Thursday, 29th August 2019 13:34
What is a service desk?
The service desk is an essential Information Technology Service Management tool. It’s the single point of contact between the IT organisation and the user. The user can be an employee, customer or any other stakeholder. Their service desk can be internal or outsourced to an IT provider.Read more
Posted on Wednesday, 10th July 2019 13:24
What are ITIL problems and how do you manage them?
In IT management, a problem is the cause of one or more incidents. When an incident occurs, its root cause sometimes requires investigation, but not always. For example, some incidents are easily identifiable and obvious, like a forgotten password or a malfunctioning mouse. We use problem management when the cause is less obvious.Read more
Posted on Thursday, 27th June 2019 11:24
What is ITIL change management and why is it important?
Change happens all the time. For a forward-thinking company with ambitious objectives and goals, change is a natural part of progression. But it needs consideration and management, especially when it has the potential to disrupt existing workflows and important processes such as IT.Read more