ITIL Training blog

Designed for those involved in IT service delivery or digital transformation projects, the ITIL® 4 High Velocity IT course is part of the ITIL 4 Managing Professional designation. But what is a high velocity environment, and how can ITIL 4 help you to build one in your organisation?

A recent statistic from Gitnux states that 36% of organisations plan to increase investment in risk management and compliance in the next 2 years. One way to channel this investment is educating employees in ITIL® 4.

Adopting ITIL® 4 can be extremely beneficial for an organisation, as the framework provides guidance on how best to establish value streams which deliver services that meet customer needs and objectives.

Referenced in the first of the guiding principles ‘focus on value’, value co-creation is a core concept in the ITIL® 4 framework. But what is value co-creation? And how can your organisation benefit from it?

Customer journeys often now begin with a digital ‘front-end’. As this initial human interaction has been removed, it is important to make sure a customer still feels heard and understood. To combat this, ITIL® 4 provides a clear seven step customer journey to ensure that the desired outcome is met by both the IT service provider and the customer.

This year our research found that 56% of organisations are investing in automation skills. Which is no surprise when automation has become an essential enabler of efficiency, scalability, and innovation across industries.