ITIL Training blog

Whoever informed you of the ‘death of ITIL’ has been grossly misinformed. Any allegations of irrelevance, favouring Agile or DevOps, fail to consider ITIL's scalability. ITIL has maintained a reputation as gold-standard ITSM framework for over two decades. This reputation is as valid in 2017, and will continue to be so going forward. This blog takes three examples of big issues currently faced by companies, and how ITIL can help them.

It’s one thing to improve ITIL implementation in your company. Introducing it in the first place is a whole different task. You have work ITIL into the organization’s existing culture. After that, you have the lay the groundwork for continual improvement. Here are five things to consider when first implementing ITIL.

ITIL is a set of recommendations based on thousands of examples and years of experience. Because every organization is different, you should also use your own experience to guide the implementation. Often, you don’t need every part of ITIL. ITIL for SMBs Small and medium-sized businesses in particular benefit from implementing parts of ITIL. This should be based around the organization’s needs and goals. For example, small businesses often have one or two people handling all computer issues. S...

According to the Walt Disney Company’s 2016 financial report, Theme Parks and Resorts is their 2nd biggest revenue generator, behind Media Networks. This division generated $16,974,000,000 in 2016 (pg. 31). That’s over 30.5% of their total revenue for the year. Disney is one of the most famous companies to have adopted ITIL, but you may be wondering how and why they did it.   Why Disney needed ITIL   Disney is a huge umbrella corporation, invested in many industries. Even their the...

While AXELOS maintains both ITIL and PRINCE2, the two might not look compatible. After all, ITIL is the de facto framework for IT service management and PRINCE2 is the de facto framework for project management. However, with the right guidance, the two can work together. Applying ITIL to an organization can be seen as a project, and PRINCE2 is a framework built for any type of project.

Are you preparing for the ITIL Foundation examination? To ensure you’re ready to pass it the first time round, we’ve prepared five top tips.