ITIL Training blog - November 2017

01/09/19 Update: ITIL 4 has now been released! You can take ITIL 4 courses here. ITIL is thinking about the future… That’s why a big change is coming in early 2019. The first major update to ITIL in 2011 was announced by Peter Hepworth from AXELOS at the itSMF USA Fusion 2017 conference. It consists of a renewed focus on: • The core principles of quality service management • Practical guidance on how to use ITIL • How ITIL can be used in conjunction with DevOps, Agile and Lean...

Since the 1980s, ITIL has defined standards for service management best practice. ITIL has endured as newer approaches grow, such as DevOps and Agile. Throughout, countless myths about ITIL have proliferated. This blog entry takes 5 of the biggest myths about ITIL, and clears up any misconceptions.