Posted on Tuesday, 11th April 2017 09:00
How and Why ITIL Was Adopted by Disney
According to the Walt Disney Company’s 2016 financial report, Theme Parks and Resorts is their 2nd biggest revenue generator, behind Media Networks. This division generated $16,974,000,000 in 2016 (pg. 31). That’s over 30.5% of their total revenue for the year. Disney is one of the most famous companies to have adopted ITIL, but you may be wondering how and why they did it.
Why Disney needed ITIL
Disney is a huge umbrella corporation, invested in many industries. Even their the...