ITIL® Foundation Classroom Course

ITIL® Foundation

Classroom Based

Study ITIL Foundation in a classroom with ILX Group to:

Join a network of millions of ITIL-trained ITSM professionals
Demonstrate applicable knowledge to employers and peers
Improve your salary prospects and advance your career
Learn the common terminology used within your industry
Receive instruction from expert tutors and the insights of others in your sector
Re-sit the Foundation exam at no extra cost

This intensive three day course, leading to the ITIL Foundation qualification, enables delegates to understand the key concepts and terminology within the contemporary ITIL framework, updated in 2011.

Delegates sit the ITIL exam on the final day, following workshop-style sessions led by an experienced ILX-approved instructor who is an expert in the IT field. Classroom training also represents a chance to meet with peers in your industry and gain valuable, applicable knowledge about IT Service Management.

You will be required to complete some pre-course work prior to your attendance to ensure you are fully ready for this classroom course. While attending you should also be prepared to complete some evening work.

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What's Included?
Course Syllabus

What's Included?

Full tutor support
The cost of the final examination
The official ITIL® Foundation Handbook
Re-sit the Foundation exam at no extra cost

Course Syllabus

Here you can find a breakdown of the competences the classroom course will cover.

Successful delegates will demonstrate fundamental awareness of the following:

Generic concepts and definitions
Selected processes, functions and roles
Technology and architecture
Competence and training

Successful delegates will demonstrate clear comprehension of the following:

Service management as a practice
The ITIL Service Lifecycle
Key principles and models

Accreditation

Multiple choice
40 questions per paper
26 marks required to pass (out of 40 available) - 65%
60 minutes duration
Closed book

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