ITILĀ® V3 Foundation and Practitioner Classroom Course

ITIL is an adaptable and flexible framework for managing IT services. As an ITIL-certified professional you will become more confident in your abilities and will be more effective in your role, making you a valuable resource to your organisation and your customers.

ITILĀ® V3 Foundation and Practitioner

Classroom

About the course

Study ITIL Foundation & Practitioner in a classroom with ILX Group to:

  • Demonstrate high levels of competency
  • Improve career prospects
  • Connect with the language of ITSM
  • Get certified in five days of study

This course prepares you for both the ITIL Foundation and ITIL Practitioner exams with five days of intensive, instructor-led study. After completion, this qualification should provide you everything required to apply ITIL principles in a business environment.

Delegates will attempt the Foundation exam on the third day and the Practitioner exam on the fifth, following training by an experienced ILX-approved instructor who is an expert in the IT field. Classroom training also offers an opportunity to meet with others within your industry and gain insightful, applicable knowledge about IT Service Management.

You will be required to complete some pre-course work prior to your attendance to ensure you are fully ready for the first classroom session. While attending you should also be prepared to complete some evening work.

Note: In order to qualify for Practitioner you must succeed in passing the ITIL Foundation exam. If you do not succeed on the first attempt, you may retry the Foundation on the fifth day of the course and attempt the Practitioner at a later date. It is also important to note that ITIL Practitioner is not a prerequisite for Intermediate levels.

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Study ITIL Foundation & Practitioner in a classroom with ILX Group to:

  • Be able to champion effective change management within your organisation
  • Demonstrate high levels of competency in delivering continual service improvement
  • Significantly improve your salary and career prospects for working in IT
  • Get a full understanding of the common language used among industry experts
  • Receive instruction from expert tutors and insights from others within your industry
  • Achieve an advanced ITIL qualification in only five days of intensive study

This course prepares you for both the ITIL Foundation and ITIL Practitioner exams with five days of intensive, instructor-led study. After completion, this qualification should provide you everything required to apply ITIL principles in a business environment.

Delegates will attempt the Foundation exam on the third day and the Practitioner exam on the fifth, following training by an experienced ILX-approved instructor who is an expert in the IT field. Classroom training also offers an opportunity to meet with others within your industry and gain insightful, applicable knowledge about IT Service Management.

You will be required to complete some pre-course work prior to your attendance to ensure you are fully ready for the first classroom session. While attending you should also be prepared to complete some evening work.

Note: In order to qualify for Practitioner you must succeed in passing the ITIL Foundation exam. If you do not succeed on the first attempt, you may retry the Foundation on the fifth day of the course and attempt the Practitioner at a later date. It is also important to note that ITIL Practitioner is not a prerequisite for Intermediate levels.

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2019 will see the launch of the highly-anticipated ITIL® 4. This new version of ITIL retains all the best bits of V3, but with more emphasis on collaborative working, along with a holistic end-to-end view of product and service delivery.

The ITIL V3 qualification will continue to be available until AXELOS advise that the transition period will cease. Therefore we would encourage you to transition to the new scheme as soon as possible.

Once the V3 qualification is phased out, the Practitioner level certification will no longer exist. 

ILX Group’s accredited ITIL® Foundation and Practitioner classroom course contains all of the training and materials you need to pass both Foundation and Practitioner exams in only five days.

ITIL® Foundation & Practitioner classroom training can help you:

  • Fully grasp the concepts surrounding ITSM
  • Apply knowledge to guide continual service improvement
  • Get certified among experts and peers

Pre-requisites

Foundation Exam:

  • 60 minutes duration
  • Multiple choice
  • 40 questions per paper
  • 26 marks required to pass (out of 40 available) - 65%
  • Closed book

Practitioner Exam:

  • 2 hours and 15 minute duration
  • Scenario based, multiple choice
  • Open book, i.e. the ITIL® Practitioner Guidance publication is allowed for reference during the examination.
  • Pass mark is 28 marks or higher out of 40 (70%)

Target audience

The course will benefit IT Service Management Professionals who want to become ITIL Foundation Certified to understand the global language of ITSM and then want to learn how to adopt and adapt it in the workplace.

  • ITSM Professionals
  • IT Managers
  • CIO
  • Head/Director ITSM
  • Head of Change Management

Course Syllabus

Here you can find a breakdown of the competences the course will cover, and what you should be able to achieve on completion of the course.

Delegates sitting the Foundation exam will attain the following competences:

Successful delegates will gain essential awareness of:

  • Generic concepts and definitions
  • Selected processes, functions and roles
  • Technology and architecture
  • Competence and training

Successful delegates will establish clear comprehension of:

  • Service management as a practice
  • The ITIL Service Lifecycle
  • Key principles and models

Delegates sitting the Practitioner exam will be tested on the following topics and criteria:

Use IT Service Management concepts that are key drivers of continual service improvements

  • Apply the concept of ‘adopt and adapt’ when using ITIL guidance in a given context
  • Analyse the importance of each element of a service when planning and implementing service improvements

Utilise the ITSM guiding principles in a real world context

  • Apply the ITSM guiding principles in example contexts when planning and implementing service improvements

Apply the ‘CSI approach’ and manage improvements in any given organisational environment

  • Describe the purpose and main outputs of each step of the CSI Approach
  • Use the CSI Approach tools and techniques successfully in a given specific context
  • Apply the CSI approach to a given context, demonstrating an understanding of thecritical competences, the guiding principles and the scientific method

Use metrics and measurement to ensure continual service improvement

  • Define critical success factors (CSFs) using a relevant hierarchical approach
  • Determine key performance indicators (KPIs) to underpin a critical success factor
  • Analyse CSFs and KPIs in a given context to ensure that they are balanced between the four categories
  • Define a current state assessment in a given context
  • Apply knowledge of metrics and measurement when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

Communicate effectively to enable continual service improvement

  • Explain the nature, value, importance and benefits of good communication
  • Explain communication principles
  • Explain the purpose and value of communication tools and techniques
  • Use relevant communication tools and techniques to support improvement in a given context
  • Apply knowledge of communications when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

Apply organisational change management to support continual service improvement

  • Explain the role and impact of OCM in successful improvement
  • Describe the purpose and value of OCM activities
  • Use relevant OCM tools and techniques to support improvement in a given context
  • Apply knowledge of OCM when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

Accreditation

Foundation Exam:

  • 60 minutes duration
  • Multiple choice
  • 40 questions per paper
  • 26 marks required to pass (out of 40 available) - 65%
  • Closed book

Practitioner Exam:

  • 2 hours and 15 minute duration
  • Scenario based, multiple choice
  • Open book, i.e. the ITIL® Practitioner Guidance publication is allowed for reference during the examination.
  • Pass mark is 28 marks or higher out of 40 (70%)
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