ITIL® Foundation and Practitioner Blended Course

ITIL® Foundation and Practitioner

Blended Learning

From Just د.إ7,530

ITIL Foundation will give you the knowledge of the internationally recognised Best Practice terminology, structure, basic concepts and the core principles of ITIL practices for Service Management to fully prepare you for the ITIL Foundation examination. ITIL Practitioner Classroom course will give you the ‘how to’ and fully prepare you for the ITIL Practitioner examination.

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What's Included?

  • 12 months access to our accredited ITIL online learning
  • ITIL Foundation exam: Must be taken online via web proctor and pass confirmation received prior to attending your workshop (must be taken within 12 months of purchase).
  • Two day ITIL Practitioner workshop including ITIL Practitioner exam : You will sit the exam at the end of your two day workshop (must be taken within 12 months of purchase)
  • The official ITIL manual
  • Full tutor support plus many additional materials to help put ITIL into practice

Course Syllabus

Upon successful completion of the ITIL Foundation course candidates can expect to gain competencies in the followings:

  • Service Management as a Practice (comprehension)
  • The ITIL Service Lifecycle (comprehension)
  • Generic concepts and definitions (awareness)
  • Key principles and models (comprehension)
  • Selected processes (awareness)
  •  Selected functions (awareness)
  •  Selected roles (awareness)
  • Technology and Architecture (awareness)
  •   Competence and training (awareness)

 

Upon successful completion of the ITIL Practitioner course candidates will be able to:

 

  • Use IT Service Management concepts that are important drivers of continual service improvement
  • Apply the ITSM guiding principles in a real world context
  • Apply the CSI approach to manage improvements in a given organisational context
  • Use metrics and measurement to enable continual service improvement
  • Communicate effectively to enable continual service improvement
  • Apply organisational change management to support continual service improvement

 

The critical competencies covered are organisational change management, communication, measurement and metrics.

Workshop Dates

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