ITIL Training blog - January 2021

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ITIL4 Foundation online course was very useful to help me pass the ITIL4 Foundation exam in first attempt. Pass Pledge feature is very good as it allows free second attempt and serves as a comfort factor. I didn't have to use Pass Pledge though as I passed the exam in first attempt with score of 95%.


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Posted on Friday, 29th January 2021 15:39
How Covid-19 has led to an acceleration of digital transformation
We all knew change was coming in learning. For several years, the world of L&D has been heading towards a more digital approach and the opportunities it offers. Some organisations embraced it with open arms more than a decade ago, but for others, the attraction and familiarity of face-to-face training is not something they want to leave behind just yet – their journey has been a much slower one.
Submitted by Russell Kenrick, Managing Director at ILX Group
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Posted on Thursday, 21st January 2021 11:32
How to handle bad feedback
Like it or not, negative feedback exists as part of our work life in the IT service profession. But how you handle it can make a big impact on outcomes, and in fact your career! Here we will look at how to turn the negatives into positives, the best ways to handle bad feedback, and how you can change your perspective.
Submitted by ILX Marketing Team
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