ITIL Training blog

Completing our deep dive into the 34 management practices of ITIL® 4, this blog is centred around the three technical management practices.

The ITIL® 4 framework includes 34 management practices, which are split up into three different categories. We’ve already explored the general management practices, so in this blog we’ll be focusing on the service management practices.

There are 34 management practices featured in the ITIL® 4 framework. These are divided into three different categories: general management practices, service management practices and technical management practices.

The ITIL® 4 guiding principles serve as a set of recommendations and best practice to help support organisation through their IT service management (ITSM) processes. But what are these guiding principles, and how can applying them successfully benefit organisations.

Our 2024 ILX Group research report has unveiled some of the most interesting insights for the IT industry yet.

IT service management (ITSM) skills are the most in-demand for IT departments in 2024 with 30% of organisations seeing a demand for them, according to our latest research. As these skills become more vital, how is the industry expected to develop in 2024.