ITIL® Foundation and Practitioner Classroom Course

ITIL® Foundation and Practitioner

Classroom Based

Study ITIL Foundation & Practitioner in a classroom with ILX Group to:

  • Demonstrate high levels of competency
  • Improve career prospects
  • Connect with the language of ITSM
  • Get certified in five days of study

This course prepares you for both the ITIL Foundation and ITIL Practitioner exams with five days of intensive, instructor-led study. After completion, this qualification should provide you everything required to apply ITIL principles in a business environment.

Delegates will attempt the Foundation exam on the third day and the Practitioner exam on the fifth, following training by an experienced ILX-approved instructor who is an expert in the IT field. Classroom training also offers an opportunity to meet with others within your industry and gain insightful, applicable knowledge about IT Service Management.

You will be required to complete some pre-course work prior to your attendance to ensure you are fully ready for the first classroom session. While attending you should also be prepared to complete some evening work.

Note: In order to qualify for Practitioner you must succeed in passing the ITIL Foundation exam. If you do not succeed on the first attempt, you may retry the Foundation on the fifth day of the course and attempt the Practitioner at a later date. It is also important to note that ITIL Practitioner is not a prerequisite for Intermediate levels.

From Just $4,012

What's Included?

This is an intensive five day course, providing all you need to get through the ITIL Foundation and Practitioner examination first time:

  • Re-sit the Foundation exam at no extra cost
  • All accompanying course material
  • The official manual
  • The cost of the ITIL Foundation and Practitioner examination (The exam is taken on the last day of the course)

Course Syllabus

Here you can find a breakdown of the competences the course will cover, and what you should be able to achieve on completion of the course.

Delegates sitting the Foundation exam will attain the following competences:

Successful delegates will gain essential awareness of:

  • Generic concepts and definitions
  • Selected processes, functions and roles
  • Technology and architecture
  • Competence and training

Successful delegates will establish clear comprehension of:

  • Service management as a practice
  • The ITIL Service Lifecycle
  • Key principles and models

Delegates sitting the Practitioner exam will be tested on the following topics and criteria:

Use IT Service Management concepts that are key drivers of continual service improvements

  • Apply the concept of ‘adopt and adapt’ when using ITIL guidance in a given context
  • Analyse the importance of each element of a service when planning and implementing service improvements

Utilise the ITSM guiding principles in a real world context

  • Apply the ITSM guiding principles in example contexts when planning and implementing service improvements

Apply the ‘CSI approach’ and manage improvements in any given organisational environment

  • Describe the purpose and main outputs of each step of the CSI Approach
  • Use the CSI Approach tools and techniques successfully in a given specific context
  • Apply the CSI approach to a given context, demonstrating an understanding of thecritical competences, the guiding principles and the scientific method

Use metrics and measurement to ensure continual service improvement

  • Define critical success factors (CSFs) using a relevant hierarchical approach
  • Determine key performance indicators (KPIs) to underpin a critical success factor
  • Analyse CSFs and KPIs in a given context to ensure that they are balanced between the four categories
  • Define a current state assessment in a given context
  • Apply knowledge of metrics and measurement when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

Communicate effectively to enable continual service improvement

  • Explain the nature, value, importance and benefits of good communication
  • Explain communication principles
  • Explain the purpose and value of communication tools and techniques
  • Use relevant communication tools and techniques to support improvement in a given context
  • Apply knowledge of communications when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

Apply organisational change management to support continual service improvement

  • Explain the role and impact of OCM in successful improvement
  • Describe the purpose and value of OCM activities
  • Use relevant OCM tools and techniques to support improvement in a given context
  • Apply knowledge of OCM when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles

Accreditation

Foundation Exam:

  • 60 minutes duration
  • Multiple choice
  • 40 questions per paper
  • 26 marks required to pass (out of 40 available) - 65%
  • Closed book

Practitioner Exam:

  • 2 hours and 15 minute duration
  • Scenario based, multiple choice
  • Open book, i.e. the ITIL® Practitioner Guidance publication is allowed for reference during the examination.
  • Pass mark is 28 marks or higher out of 40 (70%)
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