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ITIL 4 Exam
ITIL 4 Exam
ITIL® 4 Foundation Plus Pack Online
ITIL 4 reflects the fast-paced and complex environment we live in, opening up ITIL to a wider range of professionals working in the world of digital transformation. With our e-learning courses, you can study at a time and pace that suits you, with the full support of our ILX tutor panel.
The plus pack includes the exam and manual.
About the course
ITIL is the globally-recognised leader in IT service management. It is a collection of best practices in IT service management that allows you to monitor, sculpt and improve your IT services. As the first module in the ITIL 4 qualification scheme, the Foundation course will guide you through the seven fundamental principles of ITIL, and will teach you the general terminology used.
Benefits for organisations:
- More efficiency and effectiveness
- Deliver better customer experiences
- A more motivated workforce
Benefits for individuals:
- Improved effectiveness in your role
- More confident in your abilities
- More fulfilled in your career outlook
Course duration
ITIL 4 Foundation e-learning takes approximately 10 - 12 hours to complete.
At the end of the course, you will:
- Understand the key concepts of ITIL service management
- Understand how ITIL guiding principles can help organizations to adopt and adapt ITIL service management
- Understand the four dimensions of ITIL service management
- Understand the purpose and components of the ITIL service value system, and the activities of the service value chain, and how they connect
- Understand the key concepts of continual improvement
What's covered?
Overview of ITIL
- Introduction to ITIL 4 and service management
- Structure of ITIL 4 and benefits of ITIL 4
- ITIL 4 Foundation exam
- Learning objectives for the course
Service Management
- Key definitions
- Value - the value chain and co-creation
- Value, service, products and resources
- Service relationships
- Value, outcomes, costs and risks
ITIL guiding principles
- Understand and recall the seven guiding principles of ITIL 4
- How to apply the seven guiding principles
- Be able to recall the key ITIL definitions
The four dimensions of Service Management
- Describe the four dimensions of IT service management
- Explain how each dimension relates to the Service Value System
- Explain how "external factors" can influence the four dimensions
Service value systems
- Understand and explain the Service Value System
- Describe the Service Value Chain and its activities
- Recall the key ITIL definitions
ITIL practices
- Recall the purpose of 18 (examined) ITIL practices
- Recall definitions of key terms related to the ITIL practices, including: availability, IT asset, event, configuration item, change, incident, problem, and known error
- Explain the following practices in detail, including how they fit within the service value chain:
- Continual Improvement
- Change Control
- Incident Management
- Problem Management
- Service Request Management
- Service Desk
- Service Level Management
What's included?
- 12 months online access to our accredited ITIL 4 Foundation course
- ITIL 4 Foundation exam: valid for 12 months from purchase date. Exam must be taken online via remote proctor
- Full tutor support, plus many additional resources to help put ITIL 4 into practice
- ITIL 4 Foundation exam simulator
- Official ITIL 4 manual
Target audience
- Individuals at the start of their journey in service management
- ITSM Managers and aspiring ITSM Managers
- Individuals working in other parts of “IT” (digital, product, development) with strong interface with service delivery
- Existing ITIL qualification holders wishing to update their knowledge
Pre-requisites
There are no formal pre-requisites for attending this course.
Exam information
- Closed book
- 60 minutes duration
- 40 questions each worth 1 mark
- Pass mark 65% or higher (26 marks or above)
