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ITIL® training
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ITIL® 4 Drive Stakeholder Value (DSV)

Course Type
E-learning
ITIL 4 DSV Manual
Exam
Access/Duration
12 Months
Course Type
Classroom
ITIL 4 DSV Manual
Exam
Access/Duration
3 Days
Price (Excl Tax)
Call us now on
+ 64 9 363 9777
Course Type
Virtual
ITIL 4 DSV Manual
Exam
Access/Duration
3 Days
Price (Excl Tax)
Call us now on
+ 64 9 363 9777

ITIL® 4 Drive Stakeholder Value (DSV)

This module is aimed at those responsible for designing or managing user journeys and experiences, teaching you how to guide stakeholders through the ways in which services can co-create value.

DSV will teach you how to effectively manage all of your stakeholders and build trusted relationships, so that you can target them with the right services and value propositions. You will learn how to embed effective design thinking, optimise the user and customer experience, and shape customer demand, so that you can ensure high customer satisfaction.

If your role involves communicating and building relationships with stakeholders, or designing and shaping customer journeys and experiences, then the DSV module is for you.

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What our customers say

Repeat Customer

Have used ILX Group many times over the years for training. Not only are their prices competitive, but their online self-paced learning is thorough and the simulated practise exams prepare you really well for the real thing.


Patrick Mamo
Helped Pass ITIL4 Foundation Certification in first attempt with 95% score.

ITIL4 Foundation online course was very useful to help me pass the ITIL4 Foundation exam in first attempt. Pass Pledge feature is very good as it allows free second attempt and serves as a comfort factor. I didn't have to use Pass Pledge though as I passed the exam in first attempt with score of 95%.


Patrick Mamo

The training style and material was appropriate and the exam booking was seamless.


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