ITIL Training blog

So many IT qualifications, so little time. And when it comes to ITIL® 4, how do you sift through the mass of options at your disposal and figure out which course is the right one for you? Well, fortunately for you, that’s where we’re here to help!

It goes without saying that IT Service Managers are masters of tech. They are wise in the ways of hardware, software, and storage. They stay on top of latest industry developments and know how and when to harness emerging tools and digital trends.

Digital navigation has become a hot topic in light of the 4th Industrial Revolution. The global pandemic too has accelerated our need for know-how. The importance of technology cannot be overstated in our ‘new normal’ as it continues to shake up our working environments and virtual becomes our new reality.

A digital transformation strategy is often misperceived as an event, something which you go through to get to an end goal. When in fact, a digital transformation strategy outlines the processes for continual change. So while there may be goals along the way, it is very much an ongoing thing.

Strong communication is of great importance in IT service management. It has the power to drive you towards your goals successfully by improving collaborative practices and holistic working, all whilst promoting transparency and building trusting relationships.

Change in business is inevitable yet can be unexpected. The current COVID-19 situation is a prime example of this. Unexpected changes require you to respond rapidly yet with consideration.