ITIL® 4 Direct Plan and Improve (DPI) Virtual
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Course type: Virtual
Delivery: Virtual
Included: ITIL 4 DPI Official Manual (Digital)
Call us now on
+44 (0) 1270 611 600
Was £1,980 {{ selectedEvent.price | currencyFormat }}
From £0 {{ selectedEvent.offerPrice | currencyFormat }} + VAT
From just £1,980.00 {{ selectedEvent.price | currencyFormat }} + VAT Was {{ deliveryMethod.fromOnly | currencyFormat }}
From {{ deliveryMethod.offerPrice | currencyFormat }} + VAT
With Exam
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Course type: Virtual
Delivery: Virtual
Included: ITIL 4 DPI Official Manual (Digital)

ITIL® 4 Direct Plan and Improve (DPI) Virtual

Taught by our passionate and highly-experienced trainers, our virtual courses allow you to experience an ILX classroom environment, where you can ask questions and interact with others on the course, but without having to leave your house.

About the course

The ITIL 4 Direct Plan and Improve qualification provides you with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction.  It teaches you a practical and strategic method for planning and delivering continual improvement with the necessary agility.

The is one of the pre-requisites for the designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful IT-enabled services, teams and workflows. It is also a pre-requisite for the designation of ITIL 4 Strategic Leader, which assesses the candidate’s ability to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success.

What is virtual classroom training?

ILX’s virtual instructor-led training combines the personal teaching experience of a classroom, with the ease and flexibility of a virtual environment. Our virtual courses are interactive and engaging, allowing participants to communicate with both the instructor and each other in a collaborative manner.

Duration

This is an intensive three-day course that prepares you for the Direct Plan and Improve (DPI) examination. The training is conducted via a virtual training environment. You need to ensure that you can satisfy the technical requirements that can be found on our website here.

At the end of the course, you will:

  • Understand the key concepts of direct, plan & improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of GRC and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of communication and organizational change management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

What's covered?

  • Module 1: Course introduction
  • Module 2: Core concepts of DPI
  • Module 3: DPI through service value chain and guiding principles
  • Module 4: Role of direction in strategy management
  • Module 5: Implementation of strategies
  • Module 6: Introduction to assessment and planning
  • Module 7: Assessment and planning through VSM
  • Module 8: Measurement, reporting, and continual improvement
  • Module 9: Measurements and continual improvement through dimensions and SVS
  • Module 10: OCM principles and methods
  • Module 11: Communication principles and methods
  • Module 12: SVS development using four dimensions

What's included?

This is an intensive three-day virtual course, that includes the following:

  • All accompanying course material (digital)
  • Online pre-course
  • The official ITIL 4 DPI manual (digital)
  • The cost of the ITIL 4 DPI examination (valid for 12 months from purchase date. Exam must be taken online via remote proctor)

Optional Extras

  • The official ITIL 4 DPI manual (hardcopy)

Materials

Digital course materials:These will be accessible via the portal. Full instructions with a link to the portal will be issued approximately two weeks prior to course commencement.

Digital official manual: You will be sent an email invitation approximately two weeks prior to course commencement to register on the Peoplecert portal. Once registered you will be able to access the digital version of your manual.

Hardcopy official manual: If you decide to purchase the hardcopy official manual as an optional extra your manual will be shipped to your chosen address within 48 hours of purchase.

Target audience

  • ITSM Managers and aspiring ITSM Managers
  • Managers of all levels involved in shaping direction and strategy or developing a continually improving team
  • Existing ITIL qualification holders wishing to develop their knowledge

Pre-requisites

There are two formal prerequisites in order to sit this exam. You must have passed the ITIL 4 Foundation examination and you must attend an accredited training course.

Pre-course

There is mandatory pre-course work that must be undertaken prior to attending this course. You will be sent full instructions prior to the event. In addition, whilst attending the course there will also be some exam preparation evening work.

Exam information

Exams are taken online via remote proctor. You will be sent an email invitation approximately two weeks prior to course commencement to register on the Peoplecert portal. Once registered you will be able to book your online exam at a date and time of your choice. You are responsible for booking your own exam. For more information about how to take your exam and the technical requirements, please click here.

Exam format

  • 90-minute duration
  • Closed book
  • 40 questions
  • Pass mark is 70% or higher – a raw score of 28 marks or above

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