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ITIL® 4 Create Deliver and Support (CDS)

Developed to help IT professionals responsible for service delivery, this module looks at the cultural and team management aspects involved in the process, and how to incorporate these into end-to-end value streams.

CDS will teach you how to effectively manage IT teams, improve existing processes, and optimise value streams and workflow. You'll be taught how to adopt the ITIL practices to align your organisation's digital services with the overall business strategy, and how to use the ITIL guiding principles to embed ways of working from agile, lean and DevOps frameworks. You will learn how to integrate new technologies, such as AI, robotics, advanced analytics and machine learning, and will be shown how to focus on developing services to meet demand.

= included = not applicable = optional add-on

ITIL® 4 Create Deliver and Support (CDS)

Course Type
E-learning
ITIL 4 CDS Manual
Exam
Access/Duration
12 Months
Price (Excl Tax)
Course Type
Classroom
ITIL 4 CDS Manual
Exam
Access/Duration
3 Days
Price (Excl Tax)
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+44 (0) 1270 611 600
Course Type
Virtual
ITIL 4 CDS Manual
Exam
Access/Duration
3 Days
Price (Excl Tax)

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