ITIL Training blog - September 2017

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Bogdana Prybysh
Posted on Monday, 18th September 2017 09:10
What Will the Future Service Desk Look Like?
IT service management is all about looking forward. We all strive for continual improvement. This goes hand in hand with technological innovation. Old service desks struggle to meet a greater demand for efficiency. They’re held back by things like dated support ticket systems, clunky functionality and poor cloud support. What upcoming trends will help fix longstanding problems? Here are our best guesses.
Submitted by ILX Marketing Team
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