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Helped Pass ITIL4 Foundation Certification in first attempt with 95% score.

ITIL4 Foundation online course was very useful to help me pass the ITIL4 Foundation exam in first attempt. Pass Pledge feature is very good as it allows free second attempt and serves as a comfort factor. I didn't have to use Pass Pledge though as I passed the exam in first attempt with score of 95%.


Patrick Mamo
Well prepared for exam

The content of the course gave really good context of the important information required to pass the foundations exam. The simulation exams were bang on. I was scoring in 90's for each randomly generated test and I scored 90% on the certificate exam. There is no interaction with the mobile app, but was a good supplement to listen to while walking/driving to reiterate the lesson.

All in all, I was able to ace the certification with about 3-4 weeks of effort.


Trusted Customer
Posted on Monday, 27th September 2021 15:35
Common ITSM Interview questions and how to answer them
Interviewing for an IT Service Management role can be a daunting prospect. In a role so vast and varied, it is hard to preempt exactly what is going to come up during the interview process. You could be asked to define the service desk, right through to giving an example of a time you handled change management. Being prepared is key, and so you have come to the right place.
Submitted by ILX Marketing Team
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Posted on Tuesday, 31st August 2021 14:41
How to update your HR Service Management and improve employee satisfaction
All too often Human Resources Service Management (HRSM) is overlooked and undervalued, but customer experience starts from within. And so we must prioritise HR Service Management, make improvements, and invest in smart solutions. Not only because we risk falling behind if we don’t, but because the benefits are broad and long-lasting. Let’s take a look at them…
Submitted by ILX Marketing Team
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Posted on Wednesday, 28th July 2021 11:06
Quality Assurance and testing within ITIL
Within the ITIL framework, the Service Validation and Testing process plays an important role. Not only is it used to actively maintain test environments, but it also works to ensure that developments meet the quality standard as well as customer expectations, and it verifies that releases can continue to be supported beyond their launch.
Submitted by ILX Marketing Team
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Posted on Friday, 25th June 2021 14:40
A guide to change: Continual Service Improvement (CSI) to digital transformation
Change is constant in business today. Change has the power to increase profits and brings about growth. It can also improve productivity, employee satisfaction and develop customer relationships. Change is not something to be feared, but embraced!
Submitted by ILX Marketing Team
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Posted on Thursday, 10th June 2021 11:41
How to handle risk in an IT environment
The fast-paced nature of the IT environment presents a number of challenges for IT service professionals, not least the management of risk. The ever-evolving digital world means that businesses are forever changing and growing, adopting new technologies and transitioning their services. Handling risk effectively through this continuous change is paramount. Read on to discover how, as an ITSM, you can master smart practices to harness risk management.
Submitted by ILX Marketing Team
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Posted on Thursday, 20th May 2021 15:55
What is ITIL 4 High Velocity IT?
Digital enterprise is notoriously fast paced, and so our ITIL 4 High Velocity IT course has been developed to equip ITSM managers - and aspiring managers - to deliver digital services successfully at speed.
Submitted by ILX Marketing Team
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