"Anglo American plc is one of the world's largest mining companies; with IM staff distributed across the globe. For this reason, the ITIL Foundation e-learning solution from ILX has provided us with an excellent mechanism to educate our staff, often located at mining sites far from major centres. The high standard of the multi-media rich course is exemplary in course design, interaction, assessment and learner support. The design of the course material makes it easy for students to navigate through the course material and optimise their learning at their own pace and convenience."

Brian Bear, Anglo American, South Africa

Understanding the ITIL® V3 qualification

There are five levels of ITIL V3 certification, each carrying a number of credits towards the advanced level qualifications. The five levels of qualification are as follows:

1. ITIL Foundation - 2. ITIL Intermediate - 3. ITIL Expert - 4. ITIL Master
Copyright © AXELOS Limited 2016 Reproduced under licence from AXELOS

ITIL Foundation: This is the entry-level qualification, and covers the basics of ITIL's framework in one training course and exam. It introduces how ITIL can be used to enhance the quality of IT service management within an organisation, and how to become a certified professional. It is perfect for those who work within an organisation that has already adopted the ITIL framework.

ITIL Practitioner: This qualification provides a practical approach to ITIL and is available to all those qualified in ITIL Foundation and above. Individuals learn the 'what' and 'why' with Foundation, and the 'how to' with Practitioner. The critical competencies covered are organisational change management, communication, measurement and metrics.

ITIL Practitioner incorporates good practice from other methodologies and frameworks, such as DevOps and lean, and builds on these to bring a new perspective. It is worth three credits towards the Expert qualification -- the same as a Lifecycle Intermediate module. There is minimal overlap with Intermediate modules.

ITIL Intermediate: There are two streams in the Intermediate level: the Service Lifecycle Stream and the Service Capability Stream. You can opt to take individual modules within this level, however, if you wish to progress through the ITIL qualification scheme you will need to earn a minimum of 17 credits (two credits must be earned from Foundation) before you can take the Managing across the Lifecycle module and exam. By passing this, you will achieve a total of 22 credits, which you can use towards the ITIL Expert level of certification.

It is very important that you refer to the ITIL credit system and administration policy as some combinations cannot be used together for ITIL Expert applications.

ITIL Expert: Once you have successfully completed all ITIL modules required and have earned sufficient credits, you be awarded the ITIL Expert certificate.

ITIL Master: To be eligible for the ITIL Master you must have reached the ITIL Expert level and must have worked in IT service management for at least five years, in leadership, managerial, or higher management advisory levels. You must also have extensive practical 'hands-on' ITIL experience.

You have to submit your application to become a Master, and if your application is accepted, you will be required to submit a proposal. If this is successful, you will be required to submit a work package. The final stage of the Master scheme consists of an interview with a panel of assessors and, if successful, you will be granted ITIL Master certification.