There are seven core modules within the ITIL 4 syllabus:
In addition to these, there is an eighth module called the ITIL 4 Managing Professional Transition, which is for people who already hold 17 or more credits under the ITIL V3 qualification scheme.
These modules make up the five levels or designations within the ITIL 4 certification scheme:
You can see from the diagram that there are two different designation streams - ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL).
Aimed at IT professionals working within digital teams, ITIL 4's Managing Professional stream focuses on providing you with all the practical and technical knowledge you'll need to effectively run IT projects, services and workflows, and how to manage the teams within them.
To become an ITIL Managing Professional (ITIL MP), end-learners must complete the following modules:
The ITIL Strategic Leader stream recognises that ITIL's value goes beyond just IT operations, and can in fact be beneficial to all digitally-enabled services. Following this stream will show that you appreciate and understand how IT can affect and influence overall business strategy.
To become an ITIL Strategic Leader (ITIL SL), end-learners must complete the following modules:
End-learners must complete the ITIL Managing Professional (ITIL MP) and ITIL Strategic Leader (ITIL SL) to be eligible to become an ITIL Master.
So how do you know which stream, and which modules are right for you? And what will you learn with each of these qualifications?
The Foundation module is the entry level qualification, and is for professionals just starting out on their ITIL 4 journey. However, as ITIL 4 marks a step change in the framework, it's also for existing IT service management workers who are looking to update their existing ITIL knowledge.
If you work within your company's IT function and need to understand the key concepts of IT and digital service delivery, then this is where you want to start. The ITIL 4 Foundation module has been designed to introduce you to IT service management via an end-to-end operating model for the creation, delivery and continual improvement of digital products and services.
This module needs to be completed before you can go on to take any of the Specialist, Strategist or Leader higher level modules.
Developed to help IT professionals responsible for service delivery, this module looks at the cultural and team management aspects involved in the process, and how to incorporate these into end-to-end value streams.
CDS will teach you how to effectively manage IT teams, improve existing processes, and optimise value streams and workflow. You'll be taught how to adopt the ITIL practices to align your organisation's digital services with the overall business strategy, and how to use the ITIL guiding principles to embed ways of working from agile, lean and DevOps frameworks. You will learn how to integrate new technologies, such as AI, robotics, advanced analytics and machine learning, and will be shown how to focus on developing services to meet demand.
If you're an IT or digital manager responsible for ensuring work is aligned to the strategic objectives of the business, or if you're in charge of the ongoing management, development and improvement of digital teams and services, this is the module for you.
The DPI module supports change management, and will help you with driving and managing organisational change, while minimising disruption. You will learn how to lead IT teams, create optimised, modern digital services, and innovate while remaining compliant. It will teach you how to encourage a culture of continual improvement, and turn decision making into an easier task.
This module is aimed at those responsible for designing or managing user journeys and experiences, teaching you how to guide stakeholders through the ways in which services can co-create value.
DSV will teach you how to effectively manage all of your stakeholders and build trusted relationships, so that you can target them with the right services and value propositions. You will learn how to embed effective design thinking, optimise the user and customer experience, and shape customer demand, so that you can ensure high customer satisfaction.
If your role involves communicating and building relationships with stakeholders, or designing and shaping customer journeys and experiences, then the DSV module is for you.
For those involved in IT service delivery or digital transformation projects, this module helps you understand how to co-create products and services at speed, without compromising on value. It is ideal for people who work on digital transformation projects, deliver digital products and services within their role, and those who work in environments that are highly automated.
As the name suggests, with the High Velocity IT module, you will be taught to understand the rapid nature of the digital enterprise, and will learn how to deliver effective digital services in high-velocity environments, as well as increasing the speed and quality of services.
HVIT shows you how to bridge the gap between operations and development, converge business goals with IT, and embed complex and adaptive systems. It teaches you how to make digital and IT investments that create value, and improve performance with lean, agile and DevOps methods