"Anglo American plc is one of the world's largest mining companies; with IM staff distributed across the globe. For this reason, the ITIL Foundation e-learning solution from ILX has provided us with an excellent mechanism to educate our staff, often located at mining sites far from major centres. The high standard of the multi-media rich course is exemplary in course design, interaction, assessment and learner support. The design of the course material makes it easy for students to navigate through the course material and optimise their learning at their own pace and convenience."

Brian Bear, Anglo American, South Africa

ITIL® Benefits

Why Implement the ITIL Framework In Your Organisation?

There are many expenses associated with IT investments and there are many executives expressing their frustration as they attempt to halt the chaos with no guidance or direction. ITIL is the world's most widely accepted approach to management and delivery of IT services.

Many IT departments and staff find that they are behind on their work, due to unscheduled work always taking priority over work that is planned. ITIL can help an organisation stop this continuous cycle giving get a clear focus to the Total Cost of Ownership (TCO) and other activities in their department.

Benefits of ITIL® To Your Organisation?

Successfully adopting ITIL with IT Service Management should deliver the following:

  • A more professional approach to service delivery leading to improved customer satisfaction.
  • Best practice processes will improve IT services
  • Improved ROI of IT
  • Through the specification of ITIL® there will be improved delivery of third party services.
  • Competence, productivity and capability of IT staff increased
  • Reduced training costs
  • Increased staff retention
  • Reduction in hidden costs
  • A clearer view of IT costs and assets
  • Increased ability to manage business risk and service disruption or failure
  • Improve positive relationships with customers by delivering efficient services to meet their needs
  • Eliminate redundant work and improve resource utilisation
  • Maintain performance indicators for benchmarking and direction

The impact ITIL can have will be realised in all the above areas. Benefits are also viewed in direct and indirect savings.

Who else has implemented ITIL®?

Several large organisations worldwide have implemented ITIL, such as, Microsoft, Atos, Shell Oil, Caterpillar, IBM, Disney, Boeing and many more. All reportedly enjoying great success with significant operational cost savings as a result.

Because ITIL is a ‘framework', it is meant to be adapted to balance between theory and business needs, and therefore suits companies across a wide-range of industries including Retail, Finance, Entertainment, Technology and Life Science. ITIL can also be adopted to the size of the company and organisational structure. It can become a true strategic asset to the business it supports reducing costs, assessing resources and improving customer satisfaction.

Becoming ITIL certified will make you a valuable resource, it will allow you to understand the language of ITIL known by professionals worldwide and increase your standing in the IT community. It is not about following a rigid set of rules but enables you to use your common sense to give you an adaptable and flexible framework for managing IT services.

ITIL creates an understanding between IT staff, contractors, suppliers and users within the business. It does this by creating a common approach and language towards IT services.

Why you need the ITIL® certification

Becoming ITIL certified will make you a valuable resource, it is a globally recognised qualification meaning you are in a better position to get a job in an ITIL environment and giving you a competitive edge.

To Gain a First Class IT Service Management Capability

ITIL certification allows you to understand the common language of ITIL, understood by IT professionals worldwide, and will increase your standing within the IT community.

ITIL gives you an adaptive and flexible framework for managing IT services and encourages you to use common sense rather than follow a rigid set of rules.

To Improve Your Employment Prospects

ITIL creates a common understanding between your IT staff, suppliers, contractors and users within the business by creating a common approach and language towards IT services.

ITIL can deliver huge cost savings for an organisation by promoting the optimum use of people, process and technology. Pro-active management and continuous service improvement will help to increase quality while reducing overall costs.

NEXT: ITIL® Qualifications