ITIL® V3 Foundation Classroom Course

ITIL is an adaptable and flexible framework for managing IT services. As an ITIL-certified professional you will become more confident in your abilities and will be more effective in your role, making you a valuable resource to your organisation and your customers.

ITIL® V3 Foundation


2019 will see the launch of the highly-anticipated ITIL® 4. This new version of ITIL retains all the best bits of V3, but with more emphasis on collaborative working, along with a holistic end-to-end view of product and service delivery.

The ITIL V3 qualification will continue to be available until AXELOS advise that the transition period will cease. Therefore we would encourage you to transition to the new scheme as soon as possible. Once the V3 qualification is phased out, the Practitioner level certification will no longer exist.

Study ITIL Foundation in a classroom with ILX Group to:

  • Join a network of millions of ITIL-trained ITSM professionals
  • Demonstrate applicable knowledge to employers and peers
  • Improve your salary prospects and advance your career
  • Learn the common terminology used within your industry
  • Receive instruction from expert tutors and the insights of others in your sector
  • Re-sit the Foundation exam at no extra cost

This intensive three day course, leading to the ITIL Foundation qualification, enables delegates to understand the key concepts and terminology within the contemporary ITIL framework, updated in 2011.

Delegates sit the ITIL exam on the final day, following workshop-style sessions led by an experienced ILX-approved instructor who is an expert in the IT field. Classroom training also represents a chance to meet with peers in your industry and gain valuable, applicable knowledge about IT Service Management.

You will be required to complete some pre-course work prior to your attendance to ensure you are fully ready for this classroom course. While attending you should also be prepared to complete some evening work.

What's Included?

  • Full tutor support
  • The cost of the final examination
  • The official ITIL® Foundation Handbook
  • Re-sit the Foundation exam at no extra cost

Course Syllabus

Here you can find a breakdown of the competences the classroom course will cover.

Successful delegates will demonstrate fundamental awareness of the following:

  • Generic concepts and definitions
  • Selected processes, functions and roles
  • Technology and architecture
  • Competence and training

Successful delegates will demonstrate clear comprehension of the following:

  • Service management as a practice
  • The ITIL Service Lifecycle
  • Key principles and models


  • Multiple choice
  • 40 questions per paper
  • 26 marks required to pass (out of 40 available) - 65%
  • 60 minutes duration
  • Closed book
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